Ratings based on 514 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2024
We like:
-Location
We would also like to share with you our concerns:
- It was very noisy in the complex in the evening.
- The ramp leading to the underground parking lot is incorrectly constructed. As you go down, the bottom of the car touches the concrete ramp. (Right at the top of the ramp.) Can easily damage the bottom of some cars. My car is a Toyota Aurion and I experienced/heard a bang/noise from underneath the car.
- The bathroom in the room we stayed in (from our observations) is also intended for disabled people. Unfortunately the angle of the bathroom floor was not done correctly and the water from the shower spilled over most of the floor and flowed very slowly into the drain.
Comment from Hotel Management
6 May 2024 by Bert, Duty Manager, Hotel Management
Hi Janusz, thank you for your comments! The room that you have booked is an accessible room meaning it has disability access hence an accessible room. For the car park situation we this noted and will review for improvements.
by A verified traveler
Posted 5 Apr 2024
Rambutan is my absolute go-to in Townsville. Lovely friendly staff, great amenities, super location, an upbeat vibe, a pool that has plenty of shade (yay!) and good options for food and drink without having to leave (read: poolside cocktails with great background music as well as a dining menu all at your fingertips). Casual, but delightful. Well appointed King rooms with enough space. I'll be back again for sure!
Comment from Hotel Management
6 Apr 2024 by Bert, Duty Manager, Hotel Management
Thank you for your perfect rating! We appreciate your feedback and we hope to welcome you back at the Rambutan!
by A verified traveler from Woolloomooloo NSW
Posted 7 Mar 2024
Really happy to have stayed at Rambutan. This is an area with plenty of bars and eateries in easy walking distance. The rooms where comfortable and recently updated and the pool/bar area is very nice. They also turn the music off/close the bar etc at a very reasonable time so you can enjoy the amenity without it being an annoyance in the room. Great staff and good value.
Comment from Hotel Management
8 Mar 2024 by Bert, Duty Manager, Hotel Management
Thank you for your perfect rating! We appreciate your feedback and hope to welcome you back in Rambutan!
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
23 Mar 2024 by Bert, Duty Manager, Hotel Management
Thank you for your feedback! We hope to welcome you back at Rambutan!
by A verified traveler
Posted 18 Feb 2024
Good rooms, Great food specials, The rooms are very close to the restaurant and roof topbar
Comment from Hotel Management
19 Feb 2024 by Bert, Duty Manager, Hotel Management
Thank you for your perfect rating! We appreciate your feedback. We hope to welcome you back at Rambutan Townsville!
by A verified traveler
Posted 10 Feb 2024
Comment from Hotel Management
11 Feb 2024 by Bert, Duty Manager, Hotel Management
Thank you for your review, we appreciate your feedback! We hope to welcome you back at Rambutan Townsville.
by A verified traveler
Posted 8 Feb 2024 on Wotif
Comment from Hotel Management
9 Feb 2024 by Bert, Duty Manager, Hotel Management
Thank you for your perfect rating! We appreciate your feedback. We hope to welcome you back at Rambutan Townsville!
by A verified traveler
Posted 23 Jan 2024
Great staff, very helpful. Highly recommend.
Comment from Hotel Management
25 Jan 2024 by Bert, Duty Manager, Hotel Management
Thank you for your feedback and perfect rating! We hope to welcome you back at Rambutan Townsville!
by A verified traveler
Posted 23 Jan 2024
Stayed 2 nights at Rambutan Resort. Clean room with comfortable beds. Rooms are on rooftop level surrounding the pool which was nice and clean and lovely spot to relax. Restaurant also on this level, had a bit of noise at night, but closes at 10pm, so quiet after that. Not far to get to ferry wharf to visit Magnetic Island or to walk to other restaurants. Breakfast onsite was reasonable prices and tasty. Only issue we had was water leaking from the wall in 1 corner of the bathroom, from sink or air con maybe, couldn’t tell (only noticed on 2nd evening). Advised front desk when we checked out, so hopefully fixed by maintenance!
Comment from Hotel Management
25 Jan 2024 by Bert, Duty Manager, Hotel Management
Thank you for your feedback, I am delighted to inform you that we have resolved teh concern you relayed. Thank you for letting us know, giving us a chance to resolved the matter. We hope to welcome you back at Rambutan Townsville!
by A verified traveler
Posted 18 Jan 2024
After paying such a reasonable price we were pleasantly surprised to find a more than adequate room, great pool area with a dining/drinking area and all in a great location. We'll certainly stay again
Comment from Hotel Management
19 Jan 2024 by Bert, Duty Manager, Hotel Management
Thank you for your perfect rating! We appreciate your feedback and we hope to see again at Rambutan Townsville!
