Ratings based on 842 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Asked for a pillow since we were utilizing the pull out couch and was told they do not give out pillows.
Breakfast was a let down. Pancake machine broken, oj watered down, all sausage had the hardest skin, both types of omelets tasted terrible, etc etc.
Not our greatest experience with Holiday Inn.
Comment from Hotel Management
2 Jun 2024 by Sophia CSR, Hotel Management
Dear Guest,The issues that you raise are important to us. We strive to deliver an exceptional stay for every guest, so it's disappointing that you did not receive great value. Your remarks will be discussed internally so that we can seize every opportunity for improvement. If there is any chance to regain your patronage and improve your perceptions, we would be grateful for it.
by A verified traveler
Posted 28 May 2024
Not Embassy Suites; but, the bed was comfortable
Comment from Hotel Management
3 Jun 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your valuable opinion regarding our bed. We strive to do our very best by accommodating every one of our guests. Our Team hopes to see you again soon and to impress you with our continued improvements.
by A verified traveler
Posted 26 May 2024
The staff was friendly, but the property was poorly maintained. The light switch for the bathroom was not properly located or mounted and the as so close to the shower, it wasn’t safe
Comment from Hotel Management
28 May 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found our staff friendly, but we apologize for the issues you experienced with the property maintenance. Ensuring the safety and comfort of our guests is our top priority. Your comments are valuable, and we will address these issues promptly to improve our guests' experiences. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a better stay in the future.
by A verified traveler
Posted 23 May 2024
Nice and cozy place to stay
Comment from Hotel Management
23 May 2024 by Sophia CSR, Hotel Management
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
23 May 2024 by Sophia CSR, Hotel Management
Dear Guest,We are sad to see this rating and would like to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
3 Jun 2024 by Sophia CSR, Hotel Management
Hi Daisy,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
by A verified traveler
Posted 13 May 2024
Great stay. Would definitely stay again if in area.
Comment from Hotel Management
14 May 2024 by Sophia CSR, Hotel Management
Dear Guest,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.
by A verified traveler
Posted 12 May 2024
Good
Comment from Hotel Management
14 May 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
by A verified traveler
Posted 12 May 2024
Property was older but nicely done. One elevator didn’t work. Some of the stuff in the gym didn’t work. Housekeeping was good. Snack room was well done and reasonable for a hotel.
Comment from Hotel Management
14 May 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
2 Jun 2024 by Sophia CSR, Hotel Management
Dear Guest,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
