Ratings based on 270 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jun 2023
Comment from Hotel Management
28 Jun 2023 by Rosana - Directrice adjointe, Hotel Management
Bonjour Madame,Nous vous remercions pour cette superbe note.Au plaisir de vous accueillir de nouveau au sein de notre résidence.Bien cordialement,
by A verified traveler
BEWARE
Posted 22 Jan 2023 on HotelsThis was the worst hotel I ever stayed at. PLEASE BEWARE! The room they gave me was not cleaned, stains everywhere, my son stepped on a dirty tissue, toliet was not flushed. There were rusty scissors just sitting on kitchen counter, it was horrible. Also, I had 6 luggages and they put me on the 4th floor which I thought was strange. The entire place did not smell right. I got a bottle of wine and they had no opener. I was suppose to be staying for 3 nights but I left after 2-3 hours once I was able to change my flights. They did not respond to any of my issues until about a week later and refused a refund and are telling me I stayed 2 full days. Now I am stuck disputing this with hotels.com ( who I use all the time and expected more help from) and with my credit card company now. This was so disappointing
Comment from Hotel Management
2 Feb 2023 by Front desk manager, Hotel Management
Dear Guest,Thank you for your feedback.During your next stay, do not hesitate to inform the reception in case of inconvenience so that we can do everything so that you can enjoy your stay in our residence.We look forward to welcoming you very soon in our residence.Sincerely,
by A verified traveler
Posted 14 Dec 2022 on Hotels
Comment from Hotel Management
16 Dec 2022 by Céline TALON - Directrice, Hotel Management
Chère Jacueline,Quel plaisir de vous lire. Toute mon équipe et moi même vous remercions pour votre commentaire ! Au plaisir de vous revoir.Belle journée !Cordialement.
by A verified traveler
Posted 9 Nov 2022
The entrance to the hotel is a little bit hidden and it's not very obvious where to go when you've reached it. This might be a real challenge when you come in darkness. The inner courtyard could be more pleasant. It would definitely benefit from some flower beds or shrubs around. Also, I would be happy if there was any English channel available on the TV in the room.
Comment from Hotel Management
16 Dec 2022 by Céline TALON - Directrice, Hotel Management
Dear Andrew, Thank you so much for your feedback ! We were pleased to have you.Have a good day !Regards.
by A verified traveler
Awful
Posted 15 Jun 2022 on HotelsReceptionist was rude, we were asked to leave and didn't get money back, receptionist wouldn't let us in room to pack, she packed our stuff and my earrings are missing and some clothes, we were there 1 hour and had to leave, still waiting for refund as we didn't even stay but charged for 3 nights
Avoif
Comment from Hotel Management
15 Jun 2022 by Céline Talon - Manager, Hotel Management
Dear Sarah,
Thank you for your feedback !
Usually we try to give answers and find solutions. In your case, we can't give you satisfaction.
We are truly sorry you didn't had the possibility to stay longer and have been asked to leave by the police. Our priority is that you feel steady. But we can't accept the behavior you had and let someone insult the staff and be violent. Our priority is to welcome you, but also to keep our residence calm with a peaceful atmosphere for everyone, included our staff.
Have a good day.
Regards.
by A verified traveler
Posted 21 Nov 2020 on Hotels
by A verified traveler
Posted 21 Sep 2020 on Hotels
Comment from Hotel Management
29 Sep 2020 by Emmanuelle - Directrice adjointe, Hotel Management
Cher client,
Merci d'avoir pris le temps de nous laisser une notation
Merci beaucoup pour cette jolie note.
Bien cordialement
by A verified traveler from Prague
Posted 26 Oct 2019
Customer service is great. The property is close to bus stop and the supermarket is next door. Staffs are friendly and thw manager is a great guy. He help us most of the time to what to do around the coty.
Comment from Hotel Management
28 Oct 2019 by Marie / Receptionist, Hotel Management
Dear customer, thank you for your feedback. We're glad to see that your stay went very well. We hope to have the pleasure to welcome you soon in our residence Zénitude Toulouse Métropole or in our 27 other residences in France. Kind regards, Marie / Receptionist
by A verified traveler
Good room a little way out of town
Posted 23 Sep 2019 on HotelsThe location was quite hard to find and a longer walk into town than I had expected however there was a bar restaurant a few minutes walk down the road. Room was very good with a cplimentary bottle of water, a fridge and kitchenette
Comment from Hotel Management
17 Oct 2019 by Marie / Receptionist, Hotel Management
Dear Jacqueline, thank you for your feedback. We're glad to learn that your stay went very well. We hope to have the pleasure to welcome you soon in our residence or in our 27 others residences in France ! Kind regards, Marie / Receptionist
by A verified traveler
Noisy hotel with safe parking
Posted 19 Sep 2019 on HotelsHotel was a good walk from the nearest metro but safe parking for our car. The room is ok unless its hot and you need to open the window, then its very noisy from 6:30am due to aircraft flying in to land (about 200ft above on the flight path).
Also too noisy for us to sit around the pool.
Apart from this we would still stay here again.
Comment from Hotel Management
21 Sep 2019 by Marie / Receptionist, Hotel Management
Dear Paul, thank you for your feedback. We are delighted to see that your stay went well overall. We are sincerely sorry if you were bothered by the noise of the planes. Unfortunately, we’re right in the middle of the air corridor and we can’t do anything about it. For the noise of the pool, do not hesitate to inform the reception in the future because we try to warn all our guests about the respect of the silence of each one. We hope to welcome you back to Zénitude Toulouse Métropole. Kind regards, Marie / Receptionist
