Ratings based on 71 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
It's not-so new building but with "modern touches". It's probably designed for students/scholars but everybody or a family can enjoy it . Amenities include ping-pong, on-the-roof swimming pool, gym, cafe, mini theatre, and laundry facility (which is free and detergent is included). About 30 minutes walking to touristic area. Cafes/restaurants are nearby. Front desk personals are so friendly. Highly recommended
by A verified traveler
Posted 1 Apr 2024
Lots of things to do, very welcoming, lovely environment. Our room was slightly dusty, but nothing major and the area nearby can feel slightly uncomfortable, a large amount of homelessness. But the hotel itself and it’s facilities were excellent.
by A verified traveler
Posted 4 Mar 2024
Hi it was excellent experience
The most amazing was girl from the reception:
Dear Anastasia,
Thank you for making my stay comfortable and memorable. Your attention to detail and friendly demeanor made a significant difference in my experience. I appreciate all the effort you put into ensuring that everything was just perfect.
Comment from Hotel Management
18 Mar 2024 by Tiavina - Genera Manager Assistant, Hotel Management
Hello Sandra,Thank you so much for your kind review.It warms our hearts to hear that Anastasia's dedication left such a stellar impression on you. We'll pass on your good words to her ! We're tickled pink to know the room's cleanliness and hotel's condition hit the mark of 100% in your books. Our team works round-the-clock to ensure our guests have a spotless and comfortable environment, so it's great to see their efforts shining through. And the full marks for service and room amenities? That's just the cherry on top! Your kind words truly mean the world to us.We can't wait to welcome you again, Tiavina - Genera Manager Assistant
by A verified traveler
Posted 11 Feb 2024
Excellent service
by A verified traveler
Posted 17 Dec 2023
Comment from Hotel Management
18 Dec 2023 by Tiavina - General Manager Assistant, Hotel Management
Bonjour Vera, Merci pour cet avis positif! Nous sommes ravis que vous ayez passé un bon séjour parmi nous et que vous ayez apprécié le service.À très bientôt chez nous !Tiavina - General Manager Assistant
by A verified traveler from Daventry
Posted 10 Nov 2023
Excellent place; different in every sense, full of variety. Great location and good room 3026
Comment from Hotel Management
4 Dec 2023 by Pia_Community Host, Hotel Management
Dear Andrew,Thank you for this positive review of your stay with us.We're stoked to hear that you found our place to be different and full of variety. Our goal is to create a unique and vibrant atmosphere for our guests, so it's great to know we hit the mark! We're also glad you enjoyed room 3026 and our prime location, just a stone's throw away from the city center and the beautiful Jardins Compans Caffarelli Park.We look forward to seeing you again. Best wishes,Pia_Community Host
by A verified traveler
Posted 7 Nov 2023
This is a great hotel for tourists as it is close to the city centre yet quiet, stylish and affordable. Staff really friendly and helpful. Will definitely return
Comment from Hotel Management
4 Dec 2023 by Pia_Community Host, Hotel Management
Hi Heather,Your kind words put the biggest smile on our faces. Thanks for this phenomenal review.We're stoked to hear that you found our hotel stylish, affordable, and well-located for exploring the city. Our team is always here to help, so it's great to know they made your stay even better! We would be thrilled to have you back.Take care,Pia_Community Host
by A verified traveler
Posted 2 Oct 2023 on Hotels
by A verified traveler
Posted 15 Sep 2023
A great place for convenient transportation and quiet neighbourhood.
Comment from Hotel Management
19 Sep 2023 by Tiavina - General Manager Assistant, Hotel Management
Hey there, Zhu!Thrilled to see your positive feedback. Thanks for sharing your experience with us! We're thrilled to hear that you enjoyed our convenient location and quiet neighborhood. It's always great to have a peaceful spot to relax after a day of exploring Toulouse. We hope to have the occasion to welcome you back. Tiavina - General Manager Assistant
by A verified traveler
Posted 13 Sep 2023
Hotel felt like it was for the kids and ran by the kids, as an older travel not used to going to front desk and logging on etc just to get to your room, when the smug american guy that did finally help, he made me feel computer illiterate. No point standing in the queue by the bar they'll just serve people around you. Stayed 3 nights only had coffee pods refilled once then there were no powered milk just sugar, just felt it was all hype for too much money, stayed in far better hotels for less. One good point one older lady was very helpful. Going back to Toulouse in the near future definitely wouldn't be staying here even one of the maid had attitude when asked for loo roll which was not in our room did think about coming to front desk to complain but by the time you'll log on etc it will on fall on deaf ears away in total not very good
