Ratings based on 994 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Unacceptable Room Conditions - Avoid This Hotel
I booked a stay at the APA Hotel Tokyo Itabashi Ekimae through Expedia, and my experience was extremely disappointing. On the first night of my stay, the room I was provided had a completely non-functioning air conditioning system, and the windows were unable to be opened to allow for proper airflow.
The room was uncomfortably hot and stuffy, making it nearly impossible for me to get any rest after my long flight. When I immediately requested to be moved to a different room, the hotel management refused, forcing me to endure the unacceptable conditions for the entire night.
I would strongly advise anyone considering a stay at this hotel to look elsewhere. The lack of response and accommodation from the hotel management, as well as Expedia's inability to resolve the issue, was extremely disappointing. This experience has left me with no confidence in the quality or customer service at the APA Hotel Tokyo Itabashi Ekimae.
Comment from Hotel Management
3 Jun 2024 by Front Desk Otaki, Hotel Management
Thank you very much for staying at APA Hotel Tokyo Itabashi Ekimae. We are very sorry for your discomfort caused by the air conditioning system. We will take your comments seriously and consider them as valuable opinions to improve the hotel, and we would like to make the hotel more comfortable for our guests in the future. We sincerely look forward to welcoming you back to our hotel.
by A verified traveler
Posted 21 Apr 2024
Close to train station.
Comment from Hotel Management
22 Apr 2024 by Front Inoue, Hotel Management
Thank you very much for staying at APA Hotel Tokyo Itabashi Ekimae. We are pleased to receive your high evaluation of the hotel's location. We hope you will consider staying at our hotel again in the future when you visit Tokyo. We look forward to welcoming you again.
by A verified traveler from Miami
Posted 10 Apr 2024
Close to train station.
Comment from Hotel Management
10 Apr 2024 by Miyamoto, Hotel Management
Thank you very much for staying at APA Hotel Tokyo Itabashi Ekimae. We are honored to receive a good evaluation from you. Our staff will continue to work hard to make your stay with us as comfortable as possible. Thank you again for taking time out of your busy schedule to write this review. We sincerely look forward to welcoming you again.
by A verified traveler
Posted 7 Mar 2024
decent stay for a last min booking, room is very small but expected of tokyo. staff are hospitable, although some can further improve on their foreign language skills.
Comment from Hotel Management
8 Mar 2024 by フロント大川, Hotel Management
Thank you very much for staying at APA Hotel Tokyo Itabashi Ekimae. We hope you had a relaxing stay with us. We will continue to strive to make our hotel a comfortable place to stay for our guests. We look forward to welcoming you back to our hotel again. Front Desk Ohkawa
by A verified traveler
Posted 2 Feb 2024
Great value. For the price it’s great especially for single travelers. Would stay again if traveling in the area solo. For families, it depends on your cost/space need.
Comment from Hotel Management
6 Feb 2024 by Front Yokoe, Hotel Management
Thank you very much for staying at APA Hotel Tokyo Itabashi Ekimae. We are very happy to receive your compliments. We hope you were able to relax and enjoy your stay. We will continue to aim to create a hotel where our customers can stay comfortably. If you come to the area, please stay at our hotel. We look forward to seeing you again.
by A verified traveler
Posted 25 Jan 2024
Great location, 30 second walk to subway, Ikebukoro is one stop away. Itabashi its self has lots of places to eat and drink. Hotel is clean, friendly staff, its quiet. We have stayed in Apa hotels before and had breakfast included however, this Apa has an Indian restaurant attached so we did not have breakfast at the hotel. Nothing against Indian food I just dont want a Vindaloo at 8am.
Comment from Hotel Management
26 Jan 2024 by Front Yokoe, Hotel Management
Thank you very much for staying at APA Hotel Tokyo Itabashi Ekimae. We are very happy to receive your high evaluation and compliments. We will continue to strive to create hotels that satisfy our customers. If you come to the Itabashi area again, please consider staying at our hotel. We look forward to seeing you again.
by A verified traveler
Posted 11 Dec 2023
Comment from Hotel Management
20 Dec 2023 by フロント 横江, Hotel Management
この度はアパホテル〈東京板橋駅前〉にご宿泊頂き誠にありがとうございます。また、高評価のご投稿を頂き感謝申し上げます。ごゆっくりおくつろぎ頂けましたでしょうか。今後もお客様にご満足頂けるホテルづくりを目指して参ります。お近くにお越しの際は、是非当館へのご宿泊をご検討下さいませ。またのご来館を心よりお待ちしております。
by A verified traveler from Las Pinas
Posted 22 Nov 2023
The train station is about a two-minute walk from the hotel. The staff at the hotel is incredibly kind and accommodating. As expected, the room is compact but well-kept. It's a good thing that they are overly strict. It was unfortunate, though, that they refused to allow my cake to be delivered to the lobby on my birthday. Despite my room number and full name being provided, my best friend gave me a cake that they didn't want to be delivered.
Comment from Hotel Management
27 Nov 2023 by Front desk Inoue, Hotel Management
Thank you very much for staying at APA Hotel Tokyo Itabashi Ekimae. We are very pleased that you took the time to post your high evaluation of our hotel. We are sorry for the inconvenience caused by the delivery of the cake to your friend who was not a guest of the hotel. We would like to make the hotel more comfortable for our guests in the future. We look forward to welcoming you again.
by A verified traveler
Posted 4 Nov 2023
This is a good, functional place to stay. The staff is professional.
Comment from Hotel Management
6 Nov 2023 by Front Inoue, Hotel Management
Thank you for staying at APA Hotel Tokyo Itabashi Ekimae. We hope you had a relaxing stay with us. We are pleased to hear your compliments about the location of our hotel and our staff. We look forward to welcoming you again!
by A verified traveler
Posted 23 Sep 2023
Amazing service and quality. Next to the station so it is super convenient.
Comment from Hotel Management
24 Sep 2023 by Front Desk Orihara, Hotel Management
Thank you very much for staying at APA Hotel Tokyo Itabashi Ekimae. We hope you had a relaxing stay with us. We are very grateful for your kind words of praise. We sincerely look forward to welcoming you again.
