Ratings based on 25 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2023 on Hotels
Comment from Hotel Management
9 Nov 2023 by Hotel ETER, Hotel Management
Dear David,Thank you for your positive review on Hotels.com! We are delighted that your experience at our hotel deserves such a high rating. We are pleased to have met your expectations and hope to welcome you again in the future. If you have any additional comments or suggestions, we would be delighted to hear from you so that we can continue to improve our services.Thank you for choosing our hotel!
by A verified traveler
Posted 31 Jul 2023
Rooms displayed on website look nothing like the rooms you receive. We had two rooms. Both were small, dark and smelly. The bathrooms smelled like old water.
One room was cleaned daily, the other room was not touched by cleaning staff in three days. Neither room had hung door cleaning request. They just came in to one room but not the other.
Hotel appears to be owned by Best Western which is not very clear when you book the reservation. Not a preferred hotel company. They are known for low level hotels.
You can get a better hotel for the money!
Comment from Hotel Management
31 Jul 2023 by Hotel manager, Hotel Management
Dear Mrs Beata,You stayed at our hotel for two nights and only booked one room. Moreover, it was one of our largest rooms (37 m2), with three large windows and two balconies. Furthermore, our hotel is a boutique, privately owned and has nothing to do with Best Western. I would like to ask you if you are not confusing the facilities when giving your opinion? I would be grateful if you could contact the hotel directly to clarify the situation.
by A verified traveler
“Brand New” hotel at great location
Posted 8 Jul 2023 on HotelsThe place has been completely renovated and is in pristine shape! Rooms are basic and comfortable.
Breakfast is good.
Don’t miss making use of their relaxation area (sauna and massage chairs).
The place is convenient located in the outskirts of Torun New Town.
Comment from Hotel Management
8 Jul 2023 by Hotel manager, Hotel Management
Dear Jaime,Thank you for taking the time to share your experience with us. We are delighted to hear that you appreciated our renovation efforts and found our property to be in immaculate condition. Our team has worked hard to create a comfortable and welcoming atmosphere for our guests.We are delighted that you found our rooms comfortable. We strive to provide a relaxing and comfortable environment for our guests to relax and unwind during their stay. Your satisfaction is our top priority and it's reassuring to know that you enjoyed the comfort we strive to provide.We are delighted that you enjoyed our breakfast offer. We are pleased that you had the opportunity to use our relaxation area with sauna and massage chairs. It's wonderful to know that you found it a worthwhile experience. As for our location, we appreciate your positive feedback about the convenience of our suburban location in Torun New Town. Thank you again for sharing your thoughts about your stay. It was a pleasure to have you as our guest and we hope to welcome you again in the future for another pleasant experience.
by A verified traveler
Posted 6 Jul 2023
Welcome stuff, good breakfast, nice room
Comment from Hotel Management
7 Jul 2023 by Hotel manager, Hotel Management
Thank you very much for your comment! We are delighted that you enjoyed your stay with us. Our staff always strive to provide guests with a warm welcome and professional service. We are pleased that you were satisfied with the quality of our breakfast - we try to offer a variety of dishes to cater for different tastes. We are also pleased that the room met your expectations and provided you with a comfortable stay. We hope to welcome you again in the future!
by A verified traveler
Posted 24 Jun 2023
Our room was awesome, but getting in and out ...not so great. This property does not have an elevator that goes to the second floor. That's a problem if you arrive with heavy luggage. I didn't like the parking lot located couple of blocks away and no valet service...that's another problem.
Otherwise the place was very nice and clean.
Comment from Hotel Management
25 Jun 2023 by Hotel manager, Hotel Management
Dear Guest,Thank you for choosing to stay with us and for giving us feedback on your recent visit to our hotel. We appreciate your kind words about our great room and are glad to hear that you found our property to be nice and clean.Regarding the lack of a lift to the second floor, we understand that this can be inconvenient, especially if you are carrying heavy luggage. It is only a problem in a listed building where the conservation officer has not agreed to the installation of one. If a lift is so important to you, we suggest that you let us know when you make your booking - we will then offer you a room that can be reached by lift.Parking in the strict old town of Toruń is a problem for most venues. If this is an important factor for you, please let us know when you make your booking. We understand that these factors may have made your stay less convenient. We hope that, despite these issues, you had an overall enjoyable stay and that you will consider staying with us again in the future.
by A verified traveler
Posted 16 Jun 2023
Second time staying at Hotel Eter! Great hotel.
Comment from Hotel Management
21 Jun 2023 by Hotel manager, Hotel Management
Thank you for choosing Hotel ETER for your stay and we appreciate your loyalty as a returning guest! We are delighted to hear that you had a great experience with us.At Hotel ETER, we strive to provide exceptional service and a comfortable environment for all our guests. We are delighted to hear that your second visit was as enjoyable as your first.Our team works hard to maintain high standards of hospitality and ensure that every aspect of your stay meets your expectations. From our well-appointed accommodation to our attentive staff, we aim to create a memorable and satisfying experience for our guests.We value your feedback and thank you for taking the time to share your opinion with us. We hope to have the pleasure of welcoming you back to Hotel ETER in the future for another outstanding stay!
by A verified traveler
Posted 12 Jun 2023
Staff is very accommodating. No fuss, professional.
Comment from Hotel Management
12 Jun 2023 by Hotel manager, Hotel Management
Dear Marco,Thank you for choosing to stay at our hotel and for taking the time to share your experience with us. We appreciate your kind words and are delighted to hear that our staff provided you with excellent service.At our hotel, we strive to create a welcoming and comfortable environment for all of our guests and it is wonderful to know that the courteous nature and professionalism of our staff made a positive impression on you. We believe that exceptional customer service is one of the pillars of a memorable stay and we are pleased that we were able to meet your expectations.Thank you again for choosing our hotel. We hope to welcome you back in the future for another outstanding experience.
by A verified traveler
Toruń is a wonderful place!!!
Posted 29 May 2023 on HotelsWonderful hotel in old city beside most beautiful 13 century cathedral. Service was remarkably present accommodating and pleasant.
Small friendly European hotel with character and charm
Comment from Hotel Management
29 May 2023 by Hotel manager, Hotel Management
Dear Valued Guest,Thank you for your kind words and for choosing our hotel for your stay in the Old City. We are delighted to hear that you had a wonderful experience with us.Indeed, our hotel is privileged to be located next to the magnificent 13th century cathedral. We pride ourselves on our prime location, which allows our guests to immerse themselves in the rich history and architectural beauty of the city.Our staff strive to provide exceptional service and we are delighted that you found them remarkably present, accommodating and pleasant. The comfort and satisfaction of our guests is our top priority and it is gratifying to know that we have succeeded in meeting your expectations.As a small, friendly hotel, we aim to create a welcoming atmosphere that reflects the character and charm of the surrounding area. We believe that the ambience and personal touch contribute to a unique and memorable stay for our guests.Thank you again for your positive feedback. It means a lot to us and we hope to have the pleasure of welcoming you back to our hotel in the future.
by A verified traveler
A step back in time
Posted 16 Apr 2023 on HotelsWe stayed four nights in the Hotel Eter when we were in town for the World Masters Athletics track meet. The room was very nice, and the maid service was daily. (You cannot count on that any more.) The medieval city center is just too cool! Torun has TWO museums dedicated to the making of gingerbread! There are a number of good restaurants, all within walking distance.
Comment from Hotel Management
17 Apr 2023 by Hotel manager, Hotel Management
Dear Timothy, thank you for choosing to stay at Hotel Eter during your visit to Torun and for taking the time to share your feedback. We are delighted to hear that you enjoyed your four-night stay with us and found your room to be comfortable and well-serviced by our daily maid service. We appreciate your kind words and hope that you will choose to stay with us again in the future if your travels bring you back to Torun.
by A verified traveler
Posted 10 Apr 2023
Loved my stay at Hotel Eter - comfortable, clean and great location!
Comment from Hotel Management
11 Apr 2023 by Hotel manager, Hotel Management
Thank you for taking the time to share your positive experience at Hotel Eter. We are thrilled to hear that you found your stay comfortable and clean. Our location is definitely a plus point, and we are happy that you agree. We appreciate your feedback and hope to welcome you back to our hotel in the near future!
