Ratings based on 123 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
Clean areas and kind staff.
Comment from Hotel Management
24 Apr 2024 by Alan Pereyra - General Manager, Hotel Management
Dear Fernando,Thak you very much for your kind comments.We hope to see you soon at ibis torreon.Warm Regards
by A verified traveler
Posted 27 Mar 2024
Hallways are very dirty. Our unit was not swept. Marks all over walls from many months ago, as we got the same unit.
Comment from Hotel Management
3 Apr 2024 by Alan Pereyra - Gerente General, Hotel Management
Dear Troy,We are very sorry for your experience at Ibis Torreon,My apologize for this inconvenience, we will work to improve the skills of our team.I hope to see you again.Best Regards
by A verified traveler
Posted 27 Feb 2024
I had to provide my credit card because they could not use the Expedia account to pay my stay
Comment from Hotel Management
29 Feb 2024 by Alan Pereyra - General Manager, Hotel Management
Dear Jose Luis,We are very sorry for the inconvenience of the payment.Expedia Platform has a problem with the credits card, and our team cant did the retention of your payment.Best Regards.
by A verified traveler
Posted 6 Jan 2024
Comment from Hotel Management
10 Jan 2024 by Alan Pereyra - Gerente General, Hotel Management
Estimada Veronica,Nos gustaria saber un poco mas sobre su experiencia con nosotros, esto para ir mejorando en base a sus comentarios,Saludos Cordiales
by A verified traveler
Posted 23 Dec 2023
excellent service and very pleasant place.
Comment from Hotel Management
29 Dec 2023 by Alan Pereyra - Gerente General, Hotel Management
Hola JuanGracias por tomarte el tiempo de opinar sobre nuestra propiedad. Nos alegra mucho que hayas tenido una gran experiencia con nosotros y que hayas disfrutado de tu estancia. Aquí en ibis Torreón, nos esforzamos para asegurarnos de que cada huésped tenga una experiencia agradable y placentera con nosotros. Gracias por reconocer a nuestro amable personal y nuestras cómodas habitaciones. ¡Esperamos volver a recibirte pronto!Saludos cordiales
by A verified traveler
Beware: Tiny hotel room
Posted 22 Dec 2023 on HotelsThis was a super dirty room we had to clean, rooms are soooooo small, please do not rent for a family of 4 max 2 people fit in these micro room, on the outside looks amazing but on the inside small, cramped, shower water did not go down, poor cleansiness at this hotel.
Comment from Hotel Management
29 Dec 2023 by Alan Pereyra - Gerente General, Hotel Management
Estimado jose,Le pedimos una disculpa por no haber cumplido con sus expectativas, nuestras instalaciones son las mismas que ustede puede consultar en interner.Le comento que en ibis torreon contamos con habitacoines premium, por un precio mayor a los publicados en esta pagina, para reservar favor de visitar directamente la pagina de ibis o bien directamente en el hotel.Le deseamos felices fiestas
by A verified traveler
Posted 10 Dec 2023
Comment from Hotel Management
12 Dec 2023 by Alan Pereyra - Gerente General, Hotel Management
Estimada Derya,Nos gustaria saber mas sobre su estancia para asi poder trabajar en sus comentarios,Muchas gracias por habernos elegido y confiamos en que nos de una nueva oportunidad.Saludos cordiales
by A verified traveler
Posted 29 Nov 2023
The room was hot the whole stay and they disable the ac from being turned on
Comment from Hotel Management
8 Dec 2023 by Alan Pereyra - General Manager, Hotel Management
Estimada WissamThank you very much for your review, We are sorry about the experiencie of lack of AC, for the confort of all our gues we decided activated the Heat Systeam for low temperatures in the city.Thank you very much, we hope to see you againBest Regards.
by A verified traveler
Posted 25 Nov 2023
WOW! Loved staying here for the second time. Easy parking, hotel is modern, new, spotless, with super comfortable beds. Love the dog friendly covered bar/patio so we could relax and enjoy a beer after a hard days drive. There are gravel spots for Fido to do her business and they even provide bags. I would give this hotel 10 stars if I could. Will definitely be a stop on our annual migration yearly. 😄👍
Comment from Hotel Management
29 Nov 2023 by Alan Pereyra - General Manager, Hotel Management
Dear Valerie,Thank you so much for your awesome comment,Our team is very glad for hosting you in Torreon.We will hope to see you very soon.Have a wonderful holidays.
by A verified traveler
Posted 24 Nov 2023
Comment from Hotel Management
27 Nov 2023 by Alan Pereyra - Gerente General, Hotel Management
Estimado DanielMuchas gracias por su comentario sobre su reciente estancia en ibis Torreon,Esperamos verlo pronto!Saludos Cordiales
