Ratings based on 640 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
DO NOT STAY HERE! We went for a business trip, the room in the picture online is not what you get. The place is filled with 40 yearnold carpet, stained and smells bad, has that always damp feel. This is in the rooms as well. Most odnthe furniture is ply wood and expanded and ruined at the bottom of water damge, the curtains and blankets were stained and discolored, there was something red on ceiling , the curtains were ripped with a hole the size of my head , the wifi didnt work at all! I had to walk the starbucks across the parking lot to do my work. The pool area looks as though its cleaned rarely and is not next to a garden, more a pooly taken care of dirt yard. Will never return. Also the main picture they have of the building is heavily photoshoped. My clients who livenin torreon confirmed, this was the top hotel 30 years ago, but the owners no long try to maintain it.
by A verified traveler
Posted 10 Mar 2024
Súper sucio! Nos tocó una habitación donde ni siquiera habían cambiado las sábanas dentro de la cama encontramos vellos y restos de uñas, súper sucio la alfombra ni siquiera estaba aspirada la
Cortina del baño también sucia. Súper
Mala experiencia nada recomendable
Comment from Hotel Management
11 Mar 2024 by Hotel Misión Torreón., Hotel Management
Hola, lamentamos mucho el no haber cumplido tus expectativas, esperamos tener una segunda oportunidad y de esta manera arreglar la situación que has presentado en tu estancia con nosotros, que tengas muy buen día, saludos.
by A verified traveler from San Juan de los Lagos
Posted 4 Mar 2024 on Orbitz
Very old and unmaintained hotel. Unfortunately we had our neighbors very noisy and hotel couldn’t really be helpful.
No phone in the room, no ice, dark hallways, an so on.
And finally we were in the need of a battery starter for our truck since we ran out of battery, and the hotel had nothing to help neither be helpful.
Comment from Hotel Management
4 Mar 2024 by Hotel Misión Torreón., Hotel Management
Hola, una disculpa, lamentamos los inconvenientes, saludos.
by A verified traveler
Posted 14 Dec 2023
Nos enviaron a 3 habitaciones las cuales estaban ocupadas y sucias, en la última decidimos quedarnos para no seguir con el inconveniente únicamente pedimos que se hiciera el aseo como condición, paso 1 hora y no se cumplió lo acordado, regresamos a recepción para comentar si se hizo el aseo y nos comentaron que estaban limpiando, nuestra sorpresa fue cuando subimos después de cenar pues no se realizó dicha acción, lo dejamos pasar y pedimos sábanas limpias y toallas para nuestro aseo, imaginamos una estancia placentera y resultó ser todo lo contrario.
Comment from Hotel Management
14 Dec 2023 by Hotel Misión Torreón., Hotel Management
Hola Erick, una disculpa por las situaciones incomodas que tuvieron que pasar, lamentamos que su visita no haya sido como lo esperábamos, en tu próxima visita por favor ponte en contacto con nosotros para darte un up grade sin costo o algún descuento en ayb, quedamos al pendiente, saludos.
by A verified traveler
Posted 10 Nov 2023 on Hotels
Comment from Hotel Management
10 Nov 2023 by Hotel Misión Torreón., Hotel Management
Gracias!
by A verified traveler
Posted 8 Oct 2023 on Hotels
Comment from Hotel Management
30 Oct 2023 by Hotel Misión Torreón., Hotel Management
Hola, gracias por tu recomendación, saludos.
by A verified traveler
Posted 8 Sep 2023
Comment from Hotel Management
2 Oct 2023 by Hotel Misión Torreón., Hotel Management
Gracias por tus comentarios.
by A verified traveler
Posted 25 Jul 2023
Nothing
Comment from Hotel Management
7 Aug 2023 by Hotel Misión Torreón., Hotel Management
Gracias por tus comentarios.
by A verified traveler
Posted 23 Jun 2023
The room was nice and clean, but the air conditioner was not working good, we stayed there on mid June , temperatures were over 38 degrees centigrades , was not very cormfotable,
Comment from Hotel Management
6 Jul 2023 by Hotel Misión Torreón., Hotel Management
Thank you very much for your comments, greetings.
by A verified traveler
Posted 22 Jun 2023
I was there for a whole week. Great place !
Comment from Hotel Management
6 Jul 2023 by Hotel Misión Torreón., Hotel Management
Thank you very much for your comments, greetings.
