Ratings based on 992 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
It's a really good option to stay didn't have any problems
Comment from Hotel Management
25 May 2024 by Gerente General Elizabeth Pascual , Hotel Management
Thank you for choosing us! Your opinion is very important for us )
by A verified traveler
Posted 6 May 2024
Not to friendly
Comment from Hotel Management
6 May 2024 by Gerente General Elizabeth Pascual , Hotel Management
Thank you for hosting us here! Your opinion is very important for us.
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
6 May 2024 by Gerente General Elizabeth Pascual , Hotel Management
Muchas gracias por elegir Holiday Inn Express Torreón para hospedarse !!! Nuestra misión es tener huéspedes satisfechos.
by A verified traveler
Posted 18 Apr 2024
all super good just , always one particular inconvenience, the elevators are frequently out of order whenever I visit, which is two to three times a year.
Comment from Hotel Management
23 Apr 2024 by Gerente General Elizabeth Pascual , Hotel Management
Thank you for your comments Manuel, without a doubt this helps us improve our services. We have already started renovating our elevators and the work takes some time. I hope that on your next visit you can enjoy these improvements to the hotel!!!
by A verified traveler
Posted 26 Mar 2024
The breakfast so delicious and complete. and personal so professional. I loved
Comment from Hotel Management
3 Apr 2024 by Gerente General Elizabeth Pascual , Hotel Management
Thanks for staying here! Your opinion is very important for us )
by A verified traveler
Posted 12 Mar 2024
Comment from Hotel Management
3 Apr 2024 by Gerente General Elizabeth Pascual , Hotel Management
Gracias por tu preferencia Maria! Excelente inicio de mes !!!
by A verified traveler
Posted 21 Feb 2024 on Hotels
Comment from Hotel Management
28 Feb 2024 by Gerente General Elizabeth Pascual , Hotel Management
Gracias por tus comentarios Manuel esperamos verte nuevamente hospedado con nosotros )
by A verified traveler
Posted 6 Feb 2024
Love the friendly staff , stayed 4 days and 3 nights. The renovated hotel rooms are really nice. This was our second time staying at this Holiday Inn and we plan on staying here again when we come back. I highly recommend this Hotel.
Comment from Hotel Management
9 Feb 2024 by Gerente General Elizabeth Pascual , Hotel Management
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TORREON.
by A verified traveler
Posted 15 Jan 2024
La regadera de uno de los cuartos estaba a punto de caerse. Estaba separada de la pared. La otra es que en dos días no se pudo conseguir una silla para que mi mamá la pudiera usar en el baño para poderse bañar solo pedimos una silla de plástico o que se pudiera mojar y “todas las opciones” estaban ocupadas lo cual se me hace algo absurdo porque para 30 minutos que la íbamos a usar se tardaban más en regresar a decirnos que no. Los canales de la tele no se ven todos bien. La cortina de mi baño estaba rota.
Comment from Hotel Management
16 Jan 2024 by Gerente General Elizabeth Pascual , Hotel Management
Estimada Maria gracias por tomarte el tiempo de evaluar nuestros servicios. Lamento mucho que durante tu estadía no te brindamos una solución para la necesidad de tu mamá. Estamos por adquirir 2 sillas adicionales para no volver a presentar una situación como la que mencionas. De antemano te ofrezco nuevamente una disculpa por los inconvenientes.Espero y nos brindes la oportunidad de seguir siendo tu hotel en tus próximas visitas.
by A verified traveler
Posted 30 Dec 2023
El edificio ya es medio viejon pero lo mantienen muy bien. El personal y el servicio, excelente.
Comment from Hotel Management
2 Jan 2024 by Gerente General Elizabeth Pascual , Hotel Management
Muchas gracias por tus comentarios Jose sin duda alguna recibir tus felicitaciones para todo el staff nos motiva a seguir mejorando nuestro trabajo. Esperamos verte nuevamente hospedado con nosotros )
