Ratings based on 500 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Being woken up at 8 o’clock every morning with a digger sounding like breaking up concrete all day. . No air con. No towels for the pool.
Comment from Hotel Management
29 May 2024 by Natalia Estévez. GEX, Hotel Management
Dear Robert, we are very sorry to hear about your experience during your stay. We appreciate your feefdbackand sincerely apologise for any inconvenience you encountered caused by any construction work nearby. The quality of our service and the amenities we offer are of utmost importance to us, and it is disappointing to learn that we did not meet your expectations during your stay. Kind regards.
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
27 May 2024 by Natalia Estévez. GEX, Hotel Management
Dear Darren, thank you very much for your great score. Kind regards.
by A verified traveler
Posted 11 Apr 2024
Great hotel
Comment from Hotel Management
16 Apr 2024 by Natalia Estévez. GEX, Hotel Management
Dear Viktorija, thank you very much for your great feedback. Kind regards.
by A verified traveler
Posted 9 Apr 2024
All experience is very good .The staff and the customer services are the best in this hotel.
They went out of the way to help everyone at all times. Hotel was busy but never had any issues specifically to do with dining as staff work hard to us all comfortable.
Comment from Hotel Management
10 Apr 2024 by Natalia Estévez. GEX, Hotel Management
Dear Karunanayaka, Thank you for your such positive feedback, this will surely serve as an encouragement for all of us to always do our utmost in providing exemplary service and facilities to our valued guests.We are thrilled to hear that our team made such a wonderful impression. We are extremely proud of all our staff and there is no better reward then knowing you feel welcomed and cared after. We are really happy to read you had a good experience and we look forward to welcoming you back soon. Kind regards.
by A verified traveler
Posted 7 Apr 2024
Ckeckin was quick and smooth, when we arrived in our room it was simple but clean. The hotel is quite dated in some areas which can make it look a little untidy. My biggest let down was the food, the dining area smelt and looked clean but food was not great in my opinion. There was a grill station and meat was never cooked through. I got pork and chicken which were both cold, pink and slimey in the middle. This did not bother me as I could cut around the uncooked pieces. It did make me uneasy having to check every bite that my child had to eat. I had to use the microwave to heat up various dishes then I tried the pallea one evening and the rice was hard and undercooked but the seafood set ontop was dried out under the heat lamps. Next was there was not enough seating for everyone during the evening entertainment. We can not comment about entertainment as we never got to watch it as there was never any seats available.
Comment from Hotel Management
8 Apr 2024 by Natalia Estévez. GEX, Hotel Management
Dear Katherine, thank you for taking the time to share your review as we listen carefully to all our guests. Feedback allows us to constantly improve our service and quality and we are very sorry that we did not met your expectations regarding our food services. We are frequently praised on the quality, variety and quantity of our food services which we offer in our two restaurants and we are really sorry to read we did not satisfy your needs. We would like to highlight that we take guest complaints very seriously in order to continually improve our service and we will address all the issues you have mentioned to the departments involved to keep working hard as we always do to offer the best service to our guests. Kind regards.
by A verified traveler
Posted 9 Mar 2024
Comment from Hotel Management
1 Apr 2024 by Natalia Estévez. GEX, Hotel Management
Dear James, thank you so very much for your great feedback. Kind regards.
by A verified traveler
Posted 9 Mar 2024 on Hotels
Comment from Hotel Management
14 Mar 2024 by Natalia Estévez. GEX, Hotel Management
Estimado huésped, muchas gracias por su tan buena valoración en relación a su estancia en Sandos Griego Hotel. Un saludo
by A verified traveler
Lovely Hotel
Posted 1 Mar 2024 on HotelsGreat Hotel we have stayed there before and will do so again
Comment from Hotel Management
7 Mar 2024 by Natalia Estévez. GEX, Hotel Management
Dear Anthony, on behalf of the entire team of Sandos Griego, we would like to thank you for sharing this wonderful review about your last stay with us. Kind regards.
by A verified traveler
Posted 28 Feb 2024 on Hotels
Hotel was a bit tired. Could do with an upgrade. Lifts not adequate for the number of guests. Restaurant a little chaotic at times. Staff very helpful.
Comment from Hotel Management
7 Mar 2024 by Natalia Estévez. GEX, Hotel Management
Dear Peter, first of all we thank you for choosing our Sandos Griego Hotel and for sharing your experience. It is always important for us to receive guests feedback, positive or not they will for sure make us work harder to improve. We will take care of everything you mention. Kind regards.
by A verified traveler
Posted 31 Oct 2023
