Ratings based on 129 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2023 on Hotels
by A verified traveler
Early closure of reception without adequate notice
Posted 27 Mar 2023 on HotelsI've stayed here before without any issues. Unfortunately that wasn't the case for my last visit.
The hotel states that the reception closes at midnight - if you're going to be later to contact them for the code to get the keys. This has worked well for me in the past when I've had a late flight .
On this occasion my flight arrived at Malaga about 7.45pm so I knew I would make it to reception with plenty of time. I arrived at the hotel at around 8.30pm. The front door was locked but I was soon greeted by a rude overweight grumpy gentleman ranting on to me that reception was closed. I was in no mood for a confrontation about their reception times so gratefully accepted my room keys and went up to my room .
Later that evening I logged into my emails and discovered an email sent that day at 3pm from the hotel telling me the reception would close at 8pm instead of midnight . My issue with this is, if you're on a flight you're not going to have access to your emails or you might be someone that doesnt have access to the internet whilst travelling. It is unacceptable to change your reception opening times at such short notice. I appreciate someone was there to let me in but it was clear to me the attitude of the staff member was hostile
& rude because he thought I was in the wrong. This adds insult to injury.
Also, the tv didnt work, cold shower & there was smoke coming from another room which was unpleasant for a non smoker. Went down to reception to report but no one there.
Comment from Hotel Management
2 Apr 2023 by Reception, Hotel Management
Sentimos las molestias que ese cambio de horario pudo ocasionarle, no sé que pasó realmente puesto que nunca se informó al resto del personal de esta situación, yendo punto por punto de sus quejas, si el agua salía fría sería porque varios huéspedes se ducharon antes y el calentador estaba recargando agua. Para el tema del humo de una habitación, te invito a llamar a la policía la próxima vez, ya que, está prohibido fumar en nuestro establecimiento y lo dice la ley.Lamentamos los hechos ocurridos y que no tubiera una buena experiencia, desde el personal de recepción pedimos disculpas.
by A verified traveler
Posted 19 Feb 2023 on Hotels
Comment from Hotel Management
20 Feb 2023 by Hostal Málaga iNn, Hotel Management
We dont know why you give us a 2 if you didnt stay here.
by A verified traveler
Posted 28 Jan 2023 on Hotels
Comment from Hotel Management
19 Feb 2023 by Málaga Inn, Hotel Management
Gracias por su review!
by A verified traveler
Welcome
Posted 12 Jan 2023 on HotelsComment from Hotel Management
20 Jan 2023 by Málaga Inn, Hotel Management
Thank you for your review!
by A verified traveler
Posted 3 Jun 2022 on Hotels
Comment from Hotel Management
5 Jun 2022 by Málaga Inn, Hotel Management
Thanks!
Have a good day
by A verified traveler
Posted 23 May 2022
Good no thrills hostel, would definetely recommend if using for a night or two.
Comment from Hotel Management
12 Jun 2022 by Jorge, Hotel Management
Muchas gracias por su linda review, esperamos que vuelva pronto!!!
Equipo Málaga Inn
by A verified traveler
Posted 17 Apr 2022 on Hotels
Comment from Hotel Management
18 Apr 2022 by Málaga Inn, Hotel Management
Aidan, muchas gracias por su review, que tenga un buen día!
Esperamos verlo pronto.
by A verified traveler
Posted 20 Mar 2022 on Hotels
Comment from Hotel Management
22 Mar 2022 by Sylvia, Hotel Management
GRACIAS POR VUESTRA PUNTACION! :)
by A verified traveler
Posted 2 Sep 2021 on Hotels
Comment from Hotel Management
7 Oct 2021 by malaga inn, Hotel Management
Thanks for your review John! :D
