Ratings based on 995 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
by A verified traveler
Posted 28 Apr 2024
by A verified traveler
Posted 25 Apr 2024
by A verified traveler
Posted 21 Apr 2024
Amazing place to stay!!
Comment from Hotel Management
21 Apr 2024 by The St. Regis Toronto Guest Services Team, Hotel Management
Dear Chris, on behalf of the entire hotel team, I want to thank you for sharing about your experience with us. We hope to welcome you back soon!
by A verified traveler from mississauga
Posted 19 Apr 2024
If you have an important day like your 20th wedding anniversary, do not trust it with St Regis. What a waste of $1100 let me tell you. I was too upset to even spend on the night. We only booked for the spa. St Regis website did not mention spa was closed. Tried to cancel immediately multiple days in advance because we really wanted a spa. Hotel would not respond. Asked to speak to a manager, asked me to sit down to wait for them, said they would be a minute, too much time went by, said they got tied up on the way to see me with something else, that's understandable. Other simple things would even expect from a 3 star hotel weren't met. Decided not to stay the night, during checkout I spoke to a manager, explained what happened, said I didn't want a refund, I wanted an incentive to return some time in the future. Offered nothing but a call back today, but the call never came as expected. They dropped the ball in so many ways. C hospitality.
Comment from Hotel Management
20 Apr 2024 by The St. Regis Toronto Guest Services Team, Hotel Management
Dear Mr. Andrew, please accept my sincere apologies for failing to meet your expectations. Your feedback is invaluable to us and I'm deeply sorry to hear about your disappointing experience during such a significant occasion. Your feedback was shared with the entire leadership team and we will revert back to you via email right away. Please accept my heartfelt apologies once again, and I hope for the opportunity to restore your trust in us.
by A verified traveler from Cambridge
Posted 18 Apr 2024
Best hotel in Toronto. Excellent staff who are so helpful. Amazingly clean, well designed rooms. Very quiet and peaceful.
Comment from Hotel Management
21 Apr 2024 by The St. Regis Toronto Guest Services Team, Hotel Management
Dear Sophie,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 15 Apr 2024
Great staff and location
Comment from Hotel Management
20 Apr 2024 by The St. Regis Toronto Guest Services Team, Hotel Management
Dear Jake, we appreciate your feedback!
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
20 Apr 2024 by The St. Regis Toronto Guest Services Team, Hotel Management
Dear Emily, thank you for your feedback!
by A verified traveler
Posted 17 Mar 2024
Comment from Hotel Management
20 Apr 2024 by The St. Regis Toronto Guest Services Team, Hotel Management
Dear Davinderpal, Thank you for your feedback!
by A verified traveler from Sal Lake City
Posted 10 Mar 2024
While I have loved staying at the Toronto St Regis in the past. This time there was a hole in the ceiling of the bathroom of my first room. It was unsightly but I didn't mind it enough to want to move. I was informed on my second day (my only light work day) that I had to move rooms. I complied but I will say I was surprised that I was neither upgraded nor given something in return as it was the Hotel's decision to move my not mine.
