Ratings based on 1,682 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by General Manager, Hotel Management
Dear Diane, On behalf of our team at Sheraton Centre Toronto Hotel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to our city.Tim ReardonGeneral Manager
by A verified traveler
Posted 24 Apr 2024
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by A verified traveler
Posted 24 Apr 2024
Very pleasant checkin and decent in-room menu.
Comment from Hotel Management
24 Apr 2024 by General Manager, Hotel Management
Dear Richard, Thank you for choosing the Sheraton Centre Toronto Hotel for your recent stay. We are pleased you enjoyed our seamless check-in experience and room service menu. Thank you once more, and we hope to have you back with us again soon.Tim ReardonGeneral Manager
by A verified traveler from Dallas
Posted 22 Apr 2024
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
22 Apr 2024 by General Manager, Hotel Management
Dear Huda, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Tim Reardon,General Manager
by A verified traveler
Posted 19 Apr 2024
I liked the view over Toronto City Hall.
Comment from Hotel Management
20 Apr 2024 by General Manager, Hotel Management
Dear Elo, It was our pleasure welcoming you to the Sheraton Centre Toronto Hotel! We are thrilled that your experience was perfect from beginning to end and that you particularly enjoyed the view. On behalf of all of us, we thank you for taking the time to review our hotel, and we hope to see you again soon.Tim Reardon,General Manager
by A verified traveler
Posted 19 Apr 2024
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by A verified traveler
Posted 17 Apr 2024
Really nice area and able to walk to dinner and sightseeing
Comment from Hotel Management
18 Apr 2024 by General Manager, Hotel Management
Dear Tina, Thank you for the wonderful review of your recent stay at the Sheraton Centre Toronto Hotel. We are pleased you found our location to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back the next time you are in the area.Tim ReardonGeneral Manager
by A verified traveler
Posted 16 Apr 2024
The toilet wasn't flushing, we had to get it fixed. There weren't toothbrush and slippers provided, we had to ask for it.
Comment from Hotel Management
16 Apr 2024 by General Manager, Hotel Management
Dear Nancy, Thank you for reviewing your stay. We strive to provide fresh, comfortable accommodations to every guest, so we are genuinely sorry for the issues you experienced. We appreciate you bringing this to our attention, and we will address these with the relevant teams. We hope you will consider returning the next time you are in the area.Tim Reardon,General Manager
by A verified traveler
Posted 12 Apr 2024
Excellent location —we walked to dinner and a show! Beautiful rooms and lobby area. Will definitely book again.
Comment from Hotel Management
14 Apr 2024 by General Manager, Hotel Management
Dear Teresa, Thank you for sharing your experience with the Sheraton Centre Toronto Hotel. We are delighted to hear that you enjoyed the convenience of our excellent location, allowing you to explore the area easily. It is wonderful to know that you found our rooms and lobby area beautiful, providing a comfortable and inviting atmosphere during your stay. We appreciate your positive feedback and are thrilled to hear that you plan to visit us again. We look forward to welcoming you back and ensuring another enjoyable stay for you.Tim Reardon,General Manager
