Ratings based on 97 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
1. Unsafe: door lock didn’t close properly.
2. Hand soaps were diluted with water- cheap/disgusting.
3. Unclean, fingerprints all over.
4. Dirty bedsheets and pillows; had hair on them from previous use.
5. Towel rack fell off the first night.
6. Mold in corners of bath tub.
7. Bathroom vent didn’t work.
8. Net on the door to the gallery was ripped.
9. No communication or help after 5 pm.
10. Leg of the coffee table was damaged.
The apartment was in a state of disrepair and lacked hygiene.
The only good part was the central location of the apartment building.
The owners and the management should realize that they are in the hospitality business, not renting. Guests stay for a short period and need a decent place and prompt customer service, which was lacking.
I hope that this feedback helps improve the situation.
by A verified traveler
Posted 9 May 2024
Courteous staff
by A verified traveler
Posted 5 May 2024
by A verified traveler
Posted 4 Apr 2024
it’s a great place. You’re close to Niagara Falls. You’re close to Toronto. I recommend family please.
by A verified traveler
Posted 4 Apr 2024
The price was great and the view was spectacular.
by A verified traveler
Posted 25 Mar 2024
by A verified traveler
Posted 13 Mar 2024
I’ve explained to the property how to make it better. There’s room for change. It’s a lovely place but needs enhanced cleaning and pay more attention to quality regards for new guest. Promote a healthier smell and cleanliness would be Aplus.
by A verified traveler
Posted 7 Mar 2024
We really loved it and we will be back. The perfect location for us was close to everything and it was clean. Was like we was home!!!!
by A verified traveler
Posted 26 Feb 2024
by A verified traveler
Posted 17 Dec 2023
Great place to stay
