Ratings based on 1,817 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
Early check in is not possible with a check in time of 3 pm it makes it hard for those who come from a over night flight. The lady at the front said she would call me if i could check in earlier. She didnt and i went back at 2pm and said it was ready.
by A verified traveler
Posted 15 Jun 2024
by A verified traveler
Posted 14 Jun 2024
It was great! The only reason i’m not giving 5 stars is because there is room for improvements for sure.
Comment from Hotel Management
15 Jun 2024 by Krissel - Manager on Duty, Hotel Management
Hi Riley,Thank you so much for your feedback! We are glad to hear you had a great experience with us. We strive to continuously improve. We look forward to welcoming you back and exceeding your expectations in the future!
by A verified traveler
Posted 14 Jun 2024
Room was noisy due to all the car noisw from the road.
Comment from Hotel Management
14 Jun 2024 by Charles Otter, Hotel Management
Dear Tony,Thank you for your review and for bringing this to our attention. We don’t often receive noise complaints from car noise, especially from our higher floors, so I'm surprised and sorry to hear about your experience. I wish we had known and could have moved you to a another room during your stay. Your feedback is important to us, and we hope to have the opportunity to provide you with a more peaceful stay in the future.Kind regards, CharlesGeneral Manager
by A verified traveler
Posted 14 Jun 2024
Location was perfect and staff were friendly and helpful.
Comment from Hotel Management
14 Jun 2024 by Charles Otter, Hotel Management
Dear Allan,Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed our perfect location and found our staff friendly and helpful. Your kind words mean a lot to us, and we look forward to welcoming you back to Pan Pacific Hotel Toronto soon.Best regards,Charles General Manager
by A verified traveler
Posted 13 Jun 2024
Could not locate disabled parking and no one in the building could help!
Comment from Hotel Management
13 Jun 2024 by Charles Otter, Hotel Management
Dear Susan,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay regarding the disabled parking.Ensuring the comfort and convenience of all our guests, especially those facing challenges, is of paramount importance to us. It is truly regrettable that we fell short of meeting your expectations in this regard. We understand the frustration caused by the inability to locate suitable parking, and we are committed to addressing this issue promptly.Please know that your comments have been shared with our team, and we will take immediate steps to rectify the situation. Had we been made aware of your difficulties during your stay, our Duty Manager or myself as the General Manager would have been more than willing to assist you in finding a solution.Once again, we apologize for any inconvenience this may have caused and appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Warm regards,CharlesGeneral Manager
by A verified traveler
Posted 13 Jun 2024
Everything waa amazing. Staff fantastic and helpful. We will definitely be back
Comment from Hotel Management
13 Jun 2024 by Charles Otter, Hotel Management
Hi Jennifer,Thanks a bunch for your wonderful 5-star review! We're thrilled you had an amazing time with us and found our staff fantastic and helpful. We can't wait to welcome you back soon!Best, CharlesGeneral Manager
by A verified traveler
Posted 12 Jun 2024
Nice setting.
Bar was rammed, which is not bad, but the service was unacceptably slow.
Comment from Hotel Management
13 Jun 2024 by Viraj Sudusinghe, Hotel Management
Dear Jason,Thank you for choosing Pan Pacific Toronto and for leaving us a positive review.We apologize for the inconvenience caused and we appreciate bringing your concerns to our attention and we will take the necessary steps to ensure effective resolution is initiated.We certainly hope to welcome you back to our hotel soon.Sincerely Yours,Viraj Sudusinghe
by A verified traveler
Posted 12 Jun 2024
Only one elevator was working,
Garbage in room bin.
Tennis court unsafe, sloping, wide cracks, dirty, net sagging.
Doorman directing traffic was very nice.
Comment from Hotel Management
12 Jun 2024 by Charles Otter, Hotel Management
Dear James,Thank you for taking the time to share your feedback. We are truly sorry for the inconveniences you experienced during your stay.Regarding the tennis court, we apologize for its current condition. It is not yet ready for the season, and we acknowledge that we should have communicated this better to our guests. Rest assured, we are actively working on repairing it.We also regret that only one elevator was operational during your stay. We understand the frustration this caused and are pleased to inform you that we have committed to a significant investment to replace all five elevators over the next 12 months.Your feedback is valuable to us, and we will use it to improve our services. Thank you for highlighting the excellent service provided by our doorman. We hope to welcome you back in the future for a more enjoyable experience.Sincerely,Charles Otter, General Manager
by A verified traveler
Posted 12 Jun 2024
Comment from Hotel Management
13 Jun 2024 by Charles Otter, Hotel Management
Dear Grover, Thank you for taking the time to rate your stay at the Pan Pacific Hotel Toronto. We appreciate your feedback and are glad to hear that you had a good stay overall.However, we are always striving to improve, and detailed feedback is invaluable to us. Without specific comments, it is difficult to understand what we could have done better to enhance your experience.We encourage all our guests to share any concerns or suggestions during their stay. Our Duty Managers are available 24/7 and are always ready to assist with any issues to ensure a pleasant and comfortable stay.Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back in the future. Please feel free to reach out with any additional feedback or suggestions.Sincerely,CharlesGeneral Manager
