Ratings based on 998 Verified Reviews
2.2 Room cleanliness
2.7 Service & staff
2.2 Room comfort
1.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2021 on Hotels
The hotel was having repairs underway in some rooms and also common areas. Rugs were being torn up as an example.
The TV worked but the hand held controller was not responsive in turning on and off so had to call desk for assistance.
by A verified traveler
Posted 24 Oct 2021
I didn't like it
by A verified traveler
Posted 19 Oct 2021
cleanliness was very bad ! and the atmosphere was quite scARY
by A verified traveler
Posted 19 Oct 2021
Breakfast was the same everyday. No varieties to choose from.
by A verified traveler
Posted 18 Oct 2021
Smell of cigarette everywhere, even in the ‘non-smoking’ room I had.
Noise - people banging doors
Workers doing constructions very early in the morning in the unit near mine, while speaking very loud.
Gloomy ambiance everywhere
Staff opened my door at 9 am despite the sign ‘don’t disturb’, while I was still sleeping.
by A verified traveler
Just don't go to this place Period.
Posted 18 Oct 2021 on HotelsWe arrived and thought we were lost. Outside the hotel looks like a junk yard, you enter the hallway to the front desk and it's musty and warm. Walked in to the hallway to our room (non smoking rooms) and first thing you can smell is cigarette smoke and weed. Entered the room and my eyes started getting itchy and the old smelling dust kind of triggered my asthma (I had my antihistamine so I was fine) No fridge -which we requested to have one days before we checked in, but they provided afterwards. Dust everywhere, bed too low and blanket is very old and stained. tried to calm down, we can't move to another hotel because we are already tired and baby needs to have a break, (5hrs travel) and they won't refund my 1st night so we had to suck it up. We went out for supper and came back having a hard time finding the road, no light to the turn off. If only they updated photos of the place, and said it is under renovation then we would not have stayed there. When booking places you've never been to, better call first and ask if photos online are updated and what not. Never coming back. I wish I could have fought for my 1st night to be refunded as well, and had the strength to drive another 1hr to another hotel. We booked it not because it's the cheapest, but because it was the one closer to where we all wanted to go for a visit. Moved to another hotel for the rest of our stay, $4 difference, 30mins away but it's more worth it. No photos, I wish I did took some.
by A verified traveler
Very bad
Posted 16 Oct 2021 on HotelsIt was difficult to locate the hotel as they have not mentioned the name of the hotel. It is Knights Inn. Toronto East Inn is not seen anywhere. At last I had to go inside the counter and enquire. I had to pay extra for my taxi as we were going around. There were rats inside the bedroom. No pillows but provided sofa cushions. Government of Canada must look into this. Really disappointed.
by A verified traveler
Posted 12 Oct 2021
by A verified traveler
Posted 11 Oct 2021 on Hotels
Chose this place as the location was where we needed to be. Used it solely as a place to put the head down at night - I don't think you would be satisfied using it for much more than that, to be honest.
by A verified traveler
Terrible Experience...
Posted 9 Oct 2021 on HotelsMy stay wasnt anything spectacular, the room was ok, always cleaned by the cleaning lady when asked. Aside that everything else was zero. When i got there, i asked for help with my bags to my room. I was told by the male receptionist at time, that yhey don't offer such service. I was with a little kid and a baby. He actually went to go get me a hotel trolley for me to put my luggage on and push it myself. Despite me carrying a baby and also having a little kid with me. Part time of the reason i stayed there was continental breakfast was included in my stay. But the breakfast was rubbish. What was included in the breakfast was a cold tiny muffin and a cold dry croissant packed in paper bag and a tiny cup of coffee, already put in a paper cup beforehand. My room smelled of cigarettes smoke. I had to go look for the cleaner on arrival to spray some stuff in the room.
