Ratings based on 994 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jan 2021 on Hotels
Very clean shower and linens clean nice quiet room very comfortable bed hotel staff nice friendly will definitely stay again 👍 i stayed four nights so comfortable and peaceful.
by A verified traveler
Posted 23 Nov 2020
The I had was incredibly small and the door didn't lock. I was moved to the room below that was about the same size. The bed sheets had spots/stains on them in both rooms. The bathroom, although small, seemed to be the nicest part of the room but it wasn't super great. The windows in my room were cracked. The furniture is old and no well taken care of. The thermostat didn't work. The elevator is dated and very sketchy, also only holds about 1 persons - maybe 2 if you squeezed but wouldn't recommend.
I have stayed in a lot of other places that were about the same price as this that were in better condition. Very disappointed. I only booked here as it was walking distance to my appointment the next day. Will not book again.
by A verified traveler
Not impressed
Posted 15 Oct 2020 on HotelsOur front desk staff was very helpful and tried to accomodate, but our sofa bed had sheets that had not been changed, there were crumbs and hair, the bathroom door couldn't close all the way, the TV didn't work, the table legs were broken, we had to prop them up with pillow cases so it wouldn't wobble, the windows were not operating, and it's old, so the noise from outside was intense, felt like all the windows were open 100% of the time!
Comment from Hotel Management
15 Oct 2020 by Isabella Hotel & Suites, Hotel Management
Thankyou for the review Brenda, we find them critical to understanding things we're doing well and areas we may still improve. We're addressing all your concerns in hopes you'll join the many that have found our location, accommodations and staff, as well as the historical context of our property, a memorable part of their stay. Have a Wonderful Day.
by A verified traveler
Posted 12 Oct 2020
by A verified traveler from Vancouver
Posted 5 Oct 2020
Nice and clean place . Little small room
But overall good.
by A verified traveler
terrible service, terrible attention.
Posted 13 Sep 2020 on HotelsI had problems with the service, since the tv did not have cable service as indicated here, the tv remote control did not work, only in a tv channel, completely bored, we spoke to reception and they went to check and they said that we were right what something was wrong that they were going to change rooms but they did not, and after all I am still waiting for the refund of the $ 100 CAD that they request as a guarantee, I honestly do not recommend this place, invest $ 10 or $ 20 more but go to a place that really be comfortable and treat them well.
by A verified traveler from Montreal
Posted 28 Jul 2020
Service is friendly, place is clean,
Bed is comfortable but cor
The same
Price
Of
Holiday inn...!?
by A verified traveler
Posted 27 Jul 2020 on Hotels
by A verified traveler from North Bay
Posted 2 Jun 2020
Good: Great rainfall shower.
Unsatisfactory: Dresser missing drawer. Small cramped room. But biggest negative was staff locking doors with bicycle chains after midnight which I wouldn’t doubt break health and safety codes because staff intervention is required in case of emergency.
Comment from Hotel Management
10 Jun 2020 by Front Desk, Hotel Management
Hi Good Morning
Thank you for staying with us.
by A verified traveler
Posted 9 Apr 2020 on Hotels
Comment from Hotel Management
13 Apr 2020 by Pratheep, Hotel Management
Thank you for the Review
