Ratings based on 1,521 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
This hotel was perfect, i highly recommend it. Nice staff, clean, and great location! We enjoyed the roof top pool.
by A verified traveler
Posted 15 Jun 2024
by A verified traveler
Posted 12 Jun 2024
Room was small and a bit dated but overall it was fine. Stayed for business and it was convenient to be at the same property as the conference. My only gripe is the rounded bed at the top. While it looks nice it makes placing your pillows tricky.
Comment from Hotel Management
13 Jun 2024 by Steve, Hotel Management
Hi Jamie, Thank you for taking the time to provide us with your feedback. I am glad to hear the stay was convenient. With regards to the room and bed in particular, we will be undergoing a refresh very soon and that is one bit of feedback that we have received quite often and thus will be focusing on correcting. Thank you so much again - it is feedback like this that helps us consistently improve our guest experience! All the best,
by A verified traveler
Posted 10 Jun 2024
This is a Hyatt Regency facade with an interior of a highway motel. How can you charge 446CA$ per night for a room which is the epitome of squalor and bleakness? The only perk was that the room was clean, but the furniture belonged to the past century, the door latch did not close properly (safety?), and the bathroom counter was so minimalistic that I couldn't fit my beauty case. I was in town for a congress, and I heard that colleagues paid the same or less for much more beautiful and better kept hotels. I won't be back here.
Comment from Hotel Management
11 Jun 2024 by Steve, Hotel Management
Hi Lisa, Thank you for taking the time to provide us with your feedback. I am sorry to hear you were disappointed with your experience while staying with us. We view these surveys as an opportunity for growth & development and will be reviewing your survey with the operations team. If you do change your mind, we hope to have the opportunity to welcome you back and leave you with a more positive lasting experience. All the best,
by A verified traveler
Posted 10 Jun 2024
The beds were really comfortable, but the furniture and bathroom were worn down
Comment from Hotel Management
11 Jun 2024 by Steve, Hotel Management
Good day Tracey,Thank you so much for taking the time to provide us with your feedback! I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us. We look forward to the opportunity of welcoming you back again soon! All the best,
by A verified traveler
Posted 4 Jun 2024
Really helpful staff
Comment from Hotel Management
5 Jun 2024 by Steve, Hotel Management
Hi David,Thank you for taking the time to provide us with your feedback. I am excited to share your survey with my Operations team as I am positive they will delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back again soon!All the best,
by A verified traveler from Edmonton
Posted 3 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Steve, Hotel Management
Hi Joanne,Thank you for taking the time to provide us with your feedback. I am excited to share your survey with my Operations team as I am positive they will delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back again soon!All the best,
by A verified traveler
Posted 3 Jun 2024
I really liked the hotel. Clean and great staff.
Comment from Hotel Management
5 Jun 2024 by Steve, Hotel Management
Hi Josee, Thank you for taking the time to provide us with your feedback. I am excited to share your survey with my Operations team as I am positive they will delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back again soon!All the best,
by A verified traveler from Jupiter
Posted 3 Jun 2024
The staff was very helpful and polite at all times.
Comment from Hotel Management
5 Jun 2024 by Steve, Hotel Management
Hi Jose,Thank you for taking the time to provide us with your feedback. I am excited to share your survey with my Operations team as I am positive they will delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back again soon!All the best,
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
5 Jun 2024 by Steve, Hotel Management
Good day Amreen,Thank you for taking the time to provide us with your feedback. We look forward to the opportunity of welcoming you back again soon!All the best,
