Ratings based on 362 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Great place to stay in downtown Toronto.
by A verified traveler
Posted 12 May 2024
Good location!
Great place!!
But you have to check in also at the front desk where there are guards, asking you to send id and filling out same information again.
The property states there is a spa but you can access it only when you stay for 28 days and more. It should be told in the property details.
The condo was clean, comfortable and very well located!
Comment from Hotel Management
15 May 2024 by Kevin, Hotel Management
Dear Genevieve, thank you for a review. We are happy to know you had a wonderful experience staying with us and enjoyed our location! It was a pleasure hosting you and we hope to accommodate you again!Kind regards, Kevin. Globalstay team.
by A verified traveler
Posted 7 May 2024
Challenging to get to, key is in another building
Comment from Hotel Management
8 May 2024 by Kevin, Hotel Management
Dear Rami, thank you for leaving a feedback. It was a pleasure hosting you. We apologize for the inconveniences during check-in, we are working on improving instructions.Thank you for staying with us.Kind regards, Kevin. Globalstay team.
by A verified traveler
Posted 2 May 2024
Overall it was a good stay but checking in and figuring out the check in process was very confusing and complicated. Now that we did it once, I’m sure the next time will be easier. Our biggest issue was being given a wrong code for the automated lock box in the key “cafe”, it was very frustrating.
Comment from Hotel Management
7 May 2024 by Kevin, Hotel Management
Dear Lenora, thank you for feedback. We are happy to know you enjoyed staying with us. We apologize for the inconvenience during check-in. There was a mulfunction in system and we sent the wrong code. Thank you for staying with us.Kind regards, Kevin. Globalstay team.
by A verified traveler
Posted 30 Apr 2024
We booked a 4-night stay at the "Romantic Apartment". It was small and sparsely furnished. The previous guests did not follow the instruction to take out the garbage. Some unfolded sheets were stuffed in a hanging storage. The only toilet in the property was broken on arrival. They could not fix it nor offer any alternatives. Phone calls never got through, but they did respond to text.
We waited for the mysterious "property manager" all evening and throughout the night. No one showed up or called. By dawn, we texted them we had enough and wanted to check out. We were assured that the remote process (Keycafe) would work despite the early checkout. It did not. I immediately notified them of the anomaly and even sent a picture of the exact Keycafe box where I dropped off the keys. They said they would handle it from there and there was nothing else I needed to do.
Weeks later, they refused to issue any refund or compensation because my reservation remained active in their system the entire 4 nights. The security deposit which was to be automatically refunded within 7 days is also being withheld without any explanation. My credit card company and several other agencies are looking into this fiasco.
Their hands-off approach probably works OK most of the time, but when it fails (and toilets do break), they need to have some kind of local support, and not just keep repeating "We have already forwarded this issue to the property manager".
Comment from Hotel Management
1 May 2024 by Kevin, Hotel Management
Dear Michael, thank you for a detailed feedback on your stay. We apologize for the inconvenience. Unfortunately, there were no available maintenance crew to fix the toilet on that day. The issue has been fixed now. Kind regards, Kevin. Globalstay team.
by A verified traveler
Posted 26 Apr 2024
Great apartment!
Comment from Hotel Management
1 May 2024 by Kevin, Hotel Management
Dear David, thank you for rating our services! We are happy to know you enjoyed our apartment! It was a pleasure hosting you and we hope to accommodate you again!Kind regards, Kevin. Globalstay team.
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
1 May 2024 by Kevin, Hotel Management
Dear Parul, thank you for the high rating! It was a pleasure hosting you and we hope to accommodate you again!Kind regards, Kevin. Globalstay team.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
1 May 2024 by Kevin, Hotel Management
Dear Noah, thank you for rating our services. We are delighted to know you had a wonderful time staying with us! We hope to accommodate you again!Kind regards, Kevin. Globalstay team.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
1 May 2024 by Kevin, Hotel Management
Dear Marie, thank you for feedback. We apologize for the inconveniences. We will continue working to improve our services and provide best accommodation for our guests.Kind regards, Kevin. Globalstay team.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
1 May 2024 by Kevin, Hotel Management
Dear Brittney, thank you for feedback. We apologize for the inconveniences. We will improve our services and provide better accommodation for our guests.Kind regards, Kevin. Globalstay team.
