Ratings based on 960 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jan 2023
The people in the next room were up late(3:30am). They weren't extremely loud but the rooms are not very well insulated for sound.
by A verified traveler
Posted 8 Dec 2022 on Hotels
Comment from Hotel Management
10 Dec 2022 by Larisa Fanian, Front Desk Manager, Hotel Management
Dear William,We would like to thank you for taking the time to complete our online survey and your feedback ,which is very important to us. Your input helps with our continuing efforts to provide excellent service and a great stay.Thank you very much for staying with us.Kind regards,
by A verified traveler
Bad experience whit this location
Posted 4 Dec 2022 on HotelsVery bad experience , when I arrived at place they gauge two keys but they didn’t open the room . I have to go to front desk for replacing the keycard , finally 3rd set work but they didn’t work when I came back to hotel for second night. Toilet didn’t work after first flush after I complain they came and fixed but agin I had the same experience when I return to hotel, I don’t recommend them at all.
Comment from Hotel Management
10 Dec 2022 by Larisa Fanian, Front Desk Manager, Hotel Management
Dear Ali,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 14 Nov 2022
by A verified traveler
Posted 14 Nov 2022 on Hotels
Comment from Hotel Management
15 Nov 2022 by Larisa-Front Desk Manager, Hotel Management
Dear Albert.Thank you very much for your time and on line review about your stay. Your feedback is very important to us and we can assure you that we will continue to provide excellent service and do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Kind regards
by A verified traveler
Posted 13 Nov 2022
by A verified traveler
Posted 30 Oct 2022
by A verified traveler
Posted 23 Oct 2022
Booked for my daughter and friends as it was closest available to Canada’s Wonderland.
Room was not clean at all, they found some surprises under the bed when looking for something in the morning before checking out. Mentioned to front desk Staff they said deal with Expedia since that’s who it was booked with.
by A verified traveler
Posted 15 Oct 2022
There was no anti slip in the bathtub but otherwise clean and quiet
by A verified traveler
Less Than Ideal
Posted 9 Oct 2022 on HotelsThe lobby and part of the 2nd floor was being renovated so it wasn’t as clean because of it. There was no soap in the room. I was told they were experiencing supply issues and to use the body gel instead. The shampoo and body wash was had a slight unpleasant scent. The hair conditioner was find. Although there was a nice roomy shower, there was no towel rack in the bathroom, just hooks on the back of the door.
