Canada Suites on Bay Reviews

Thank you so much for your feedback. Please note that as a luxury condo style accommodation we make every effort to ensure the satisfaction and safety of all our guests. We kindly ask that all guests agree in writing and adhere to our strict no party / no loitering policy and to our strict non smoking policy. This is the same as the registration policy at every hotel. I am sorry if you felt that these requirements were too strict for you, however, all of these stipulations are clearly listed on our Expedia listing. If you have any questions or concerns please feel free to contact me directly.

Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience during your stay at our downtown Presidential Family Size Suite. We take pride in providing a clean and comfortable environment for our guests, and it's wonderful to know that you found the accommodations to your liking. We're delighted that you enjoyed our central downtown Toronto location, making it convenient for you to explore and access everything downtown has to offer. Our team strives to be responsive and helpful throughout the check-in process and beyond, so we're pleased to hear that you found our team members to be very accommodating.We would be absolutely delighted to welcome you back for another stay whenever you're in the area. Thank you again for your kind words and recommendation!

Dear Joshua,Thank you for choosing to stay with us and for taking the time to post such a kind review on Expedia. We are thrilled to hear that you found the property to your satisfaction in terms of cleanliness and were pleased with the quick responses to your enquiries. Your feedback is incredibly important to us as we strive to offer a welcoming and efficient experience to all our guests.We noted your comment regarding the absence of onsite property managers and the charge for housekeeping services during your stay. I would like to take this opportunity to share that our dedicated team, including a helpful and friendly team member, is indeed present at the location almost every day. Our aim is to assist our guests promptly and effectively with any needs or concerns they might have, ensuring a comfortable and enjoyable stay. We are sincerely sorry if this was not made clear during your visit, and we appreciate you bringing this to our attention.Regarding the housekeeping fee, this policy allows us to offer customizable options to our guests, catering to a wide range of preferences and needs. This approach is intended to maximize value for our guests by providing the flexibility to choose additional services as they see fit. We understand this may not meet everyone's expectations, and we are continually reviewing our policies to better serve our guests.Your insights are invaluable as we endeavor to improve and evolve our guest experience. We hope to have the opportunity to welcome you back in the future, where we can demonstrate our commitment to excellence and perhaps exceed your expectations. Should you need any assistance or have any special requests for your next stay, please do not hesitate to reach out to us.Warmest regards,Canada Suites Hospitality Team

Dear Darcy,Thank you for sharing your feedback with us regarding your recent stay. We appreciate you taking the time to provide your thoughts.We understand that you rated your experience as 3 out of 5, and we value your perspective. Your insights are important to us as we continuously strive to improve and enhance our services.If there are any specific areas where you believe we could make improvements, please feel free to share them with us. Your feedback helps us better understand the needs and preferences of our guests.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards, Canada Suites Hospitality Team

Dear J,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our property accurately described and that the check-in to checkout process was smooth for you. It's wonderful to know that you enjoyed the spaciousness of the suite and found it to be a preferable option compared to a traditional hotel.We are delighted to have contributed to your positive stay in Toronto, and we look forward to welcoming you back on your next visit. Our central location aims to provide convenient access to all amenities, ensuring our guests have a memorable and enjoyable experience.Thank you again for choosing to stay with us and for sharing your feedback. We truly appreciate your kind words.Warm regards,Canada Suites Hospitality Team

Dear Sara,Thank you so much for taking the time to leave us a 5-star review on Expedia! We are truly grateful for your kind words and delighted to hear that you had a positive experience during your stay with us.It's wonderful to know that our efforts to provide excellent service and a comfortable environment did not go unnoticed. Your feedback serves as a great motivation for our team, and we appreciate you choosing our property for your accommodation needs.If there is anything specific that stood out to you or if you have any suggestions for improvement, please feel free to share. We always value guest input and strive to enhance our services.Once again, thank you for your glowing review. We look forward to the opportunity of hosting you again in the future.Warm regards, Canada Suites On Bay Hospitality Team

Dear Steve,Thank you so much for your incredibly kind and positive review! We are absolutely thrilled to hear about your 5-star experience during your stay with us.It warms our hearts to know that you had an exceptional time, and we truly appreciate you taking the time to share your feedback. Our team works hard to create memorable experiences for our guests, and we're delighted that we could contribute to your satisfaction.Your support means the world to us, and we can't wait to have the pleasure of hosting you again. If there's anything specific that made your stay outstanding or if you have any preferences for your future visits, please don't hesitate to let us know.Once again, thank you for choosing our property, and we eagerly anticipate the opportunity to welcome you back for another fantastic stay.Warm regards,Canada Suites On Bay Hospitality Team

Dear Ji Min,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely appreciate your input and value your perspective as it helps us identify areas for improvement.We regret to hear that your experience did not meet your expectations, and we would like to extend our apologies for any inconvenience you may have encountered. Your satisfaction is our top priority, and we take your comments seriously.If you have specific details or suggestions on how we can enhance our services, we would be grateful for any additional information. Our team is committed to providing an exceptional experience for all our guests, and your insights can guide us in achieving that goal.We hope to have the opportunity to welcome you back in the future and demonstrate the improvements we have made based on your valuable feedback. Thank you for choosing to stay with us, and we appreciate your understanding.Warm regards, Canada Suites On Bay Hospitality Team

Dear Christine,Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you had a positive experience overall and appreciate your 4-star review.Your insights are invaluable to us, and we would love to know if there are specific areas where we could have exceeded your expectations and earned that extra star. Your feedback helps us continually enhance our services to ensure a more enjoyable experience for our guests.We are grateful for your patronage and hope to have the pleasure of welcoming you back in the future. If there's anything more you'd like to share or if you have any specific suggestions, please feel free to reach out. Your satisfaction is our priority, and we look forward to the opportunity to exceed your expectations on your next visit.Thank you once again for choosing to stay with us.Warm regards,Canada Suites On Bay Hospitality Team