Ratings based on 62 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Miami
Posted 29 Nov 2020
The owners were very nice. It’s not a 5 star place, but the staff was so nice that it felt like it.
by A verified traveler
Relaxing Getaway
Posted 28 Jul 2020 on HotelsThis was a quiet getaway for us and we were satisfied. Great view and a terrific staff. There isn’t much sound insulation and we had a few maintenance issues that were fixed immediately. WiFi worked best near office (units 1-3) and lesser for ours (7-10). Worst part was waiting for the breakfast at 8am (too late for us). Same meal each day. It is cool there. We enjoyed it overall. We loved exploring the area (waterfalls all over). Helped us book tours too!
by A verified traveler from Raleigh NC
Posted 4 Jan 2020
Can’t really decide between 1 star and 5 stars...so weird. On one hand, the room Almost filthy with bugs and roaches in the room (yes I get it- tropicals and open windows means bugs), no coffee machine (
by A verified traveler from Seattle
Posted 29 Dec 2019
Called the to cancel they didn't approve. No actual reasons
by A verified traveler
View is amazing
Posted 28 Jul 2019 on HotelsThe view is amazing and incomparable. Yes there is a restaurant but it is about half mile from the hotel. The food and service were very good though. We could not get the instant electric hot water shower to work. The drive from Sarchi was very steep and curvy but great views.
Comment from Hotel Management
7 Aug 2019 by JF, Hotel Management
Muchas gracias por su comentario. JF
by A verified traveler
Posted 15 Jul 2019
Rooms and restaurant have really great views. Very quiet location...mostly just the hotel and cloud forest.
Comment from Hotel Management
22 Jul 2019 by J.Fallas, Hotel Management
Muy amable por su comentario, nos alienta y nos permite mejorar.
by A verified traveler from Boise, ID
Posted 14 May 2019
Beautiful property, rustic type of setup and friendly people. Great views and cool location.
Comment from Hotel Management
2 Jun 2019 by JF, Hotel Management
Muchas gracias por su comentario. Estamos para servirle.
by A verified traveler from San Jose, Costa Rica
Posted 25 Apr 2019
The hotel itself was nice, the staff very friendly and helpful, and the views were gorgeous. However, the location on Expedia is a bit off, it's about 2km further south, at 10°09'53.5"N, 84°18'59.8"W. The road where Expedia shows the hotel is actually currently closed. While 2km might not sound like much, it's 2km of mountain road that's not in the best condition (the same road leads to Bajos del Toro). Also, you may see signs that route 708 is closed, but it is not, and much nicer to drive on than the alternative route.
Comment from Hotel Management
12 Jun 2019 by JFK, Hotel Management
Muchas gracias por el comentario, ya hemos arreglado el asunto de la ubicación.
by A verified traveler
A little rustic but beautiful views
Posted 7 Jan 2019 on HotelsThe owner was very hospitable. Not so good at English but put a lot of effort into making sure we understood what he was saying. View was gorgeous (somewhat cloudy up high). The room itself was interesting. Floors were thin so the cold air from the wind went thru them..metal roof was also super noisy at night, but maybe just bad weather. No hot water. No wifi in room. Restaurant was great. Our host there spoke much better English and the view there was great as well.
by A verified traveler from Philadelphia, PA
Posted 7 Sep 2018
A beautiful place with extremely friendly staff. I wholeheartedly recommend this place. Lovely and cozy
Comment from Hotel Management
10 Sep 2018 by Jorge Fallas, Hotel Management
Thank you very much for your comment. For the family of Hotel Alto Palomo it is a pleasure to be able to serve our clients. Your satisfaction, is our reward for an effort of years. Thanks a lot and we are waiting for you again.
