Ratings based on 135 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from miami beach
Posted 10 Jun 2024
Excellent service, peaceful, beautiful nature
by A verified traveler from Johns Creek
Posted 21 Apr 2024
This lodge and spa is located in a valley between two mountain ranges at about 5000 feet (compared to Monte Verde 4300 feet) and is considered to be within the range of cloud forest. When we arrived, we were checked in and the host was very nice but failed to give us clear information of how to navigate the privately owned cloud forest with very hilly resort location and four water falls all within the property. Even though we mentioned that my wife is just recovering from knee surgery he completely ignored the fact. It was very cloudy and misty, and we wanted to finish the waterfall trail that evening. There are no clearly marked trail makers, nor the maps given were accurate. Maps were schematic and could not be relied upon for trekking. When my wife and I followed the trail, we reached a fork and had to decide to take either the mystery trail or melody trail. The map or the board showed no information on the level of difficulty. Our check in host just mentioned that they were both in a loop. We took the melody trail which turned out to be a big mistake and we struggled a lot in the hiking. This could have been easily avoided by any indication of difficulty levels by the guide, signboard, or the map. In any case, we made it. The waterfall was just OK, luckily while returning we took the mystery trail which was much easier and well paved though at some forks there were no sign. I do wish the property will improve so the visit will be much better for others in future.
Comment from Hotel Management
22 Apr 2024 by Oscar Esquivel | Front Office Manager, Hotel Management
We sincerely apologize for any inconvenience you experienced while navigating our cloud forest trails, and we appreciate your feedback. Recently, we have implemented improved trail signage and markings to enhance the guest experience, ensuring easier navigation and accurate information about difficulty levels. We regret that our previous communication fell short of your expectations and hope that these enhancements will lead to a more enjoyable stay for future guests. Thank you for bringing this to our attention, and we look forward to welcoming you back in the future.
by A verified traveler from Conroe
Posted 9 Mar 2024 on Travelocity
Loved it.
by A verified traveler
Posted 18 Feb 2024
El Silencio was a magical place, and the perfect retreat for a few days of rest and relaxation in nature.
by A verified traveler
Posted 16 Feb 2024
by A verified traveler
Posted 4 Feb 2024
by A verified traveler
Posted 27 Jan 2024
by A verified traveler
Serenity
Posted 17 Jan 2024 on HotelsAmazing experience at El Silencio. Staff are very welcoming. I especially enjoyed the bird walk with Jose. Very passionate about the tour. The restaurant was delicious and everything was fresh and prepared perfectly.
by A verified traveler
Posted 13 Jan 2024
Amazing stay! The location is beautiful and so peaceful. The waterfalls are in walking distance and only accessible to hotel guests which made it feel like we had the entire area to ourselves. Everyone was friendly and accommodating to us. They even let my husband request a special meal for his birthday. We will be back.
by A verified traveler
Posted 9 Jun 2023 on Hotels
Comment from Hotel Management
12 Jun 2023 by Maria -Guest Relations, Hotel Management
Thanks Joy! It was a pleasure to be your hosts!
