Ratings based on 598 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jun 2024
by A verified traveler
Posted 23 May 2024
by A verified traveler
Posted 11 May 2024
Clean, good staff
Comment from Hotel Management
13 May 2024 by Cithia R, Hotel Management
Dear Ariel, Thank you for taking the time to leave positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Tomball Medical Center and the services we provide for our valued guest. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.
by A verified traveler
Posted 30 Apr 2024
thumbs up
Comment from Hotel Management
3 May 2024 by Cinthia R, Hotel Management
Dear Samuel, Thank you for taking the time to rate your most recent stay at Comfort Suites Tomball Medical Center 5 out of 5. We hope to see you again soon. Sincerely, Cinthia ReaAGMComfort Suites Tomball Medical Center
by A verified traveler
Posted 29 Apr 2024
The pillows on the bed were thin, lumpy and very uncomfortable.
Comment from Hotel Management
3 May 2024 by Cinthia R, Hotel Management
Hello David,Thank your for taking the time to give us feedback in regards your most recent stay. Please allow me to apologize for not meeting your expectation. We hope to see you again soon. Your feedback helps better our service to all of our guest.Thank you,
by A verified traveler
Posted 21 Apr 2024
I was in an accessible unit. The shower was poorly designed so that the bathroom flooded every time I used the shower. I'm not disabled but could become so if I had fallen on the flooded floor. It's a hazard and very poorly designed! Also, you couldn't adjust the temperature without getting completely undressed and standing in the shower area.
On the positive side, the employee in the breakfast area was very friendly and helpful, as was the person who checked me in.
Comment from Hotel Management
25 Apr 2024 by Sincerely, Krupali Shah General Manager , Hotel Management
Dear Darlene,Thank you for bring this issue to our attention, we are working on correcting it as we speak. Also thank you for appreciating our staff, they are made aware about your comments are very happy and motivated to give exceptional service to each and every guest at all time.Hopefully see you soon !!!!
by A verified traveler
Posted 12 Mar 2024 on Hotels
Perfect place. The only concern was the pool was out for maintenance. On a weekend (Sunday)…. Other than that…perfect
Comment from Hotel Management
12 Mar 2024 by Cinthia Rea, Hotel Management
Hello Concepcion,Thank you for taking the time to share your thoughts in regards your experience at Comfort Suites Tomball. We truly value your feedback and will share with our staff to better help our guest in the future as we thrive to do our best.In regards our pool, unfortunately on Friday night it was brought to our attention that our pool filter stopped functioning and we had to take the decision to close it down until maintenance was done repairing the issue.We value your business and hope to see you again in the near future.
by A verified traveler
Worth the money
Posted 11 Mar 2024 on HotelsHelpful and courteous front staff. Clean rooms.
Comment from Hotel Management
11 Mar 2024 by Cinthia Rea, Hotel Management
Dear Emily, Thank you for taking the time to write regarding your recent stay at Comfort Suites Tomball Medical Center. We sincerely appreciate and value your feedback . It is always a pleasure to receive positive feedback. Your loyalty is important to us. Thank you,
by A verified traveler
Posted 4 Mar 2024
Very friendly and helpful staff, the entire hotel was quiet and peaceful
Comment from Hotel Management
11 Mar 2024 by Cinthia Rea, Hotel Management
Dear Jose, Thank you for taking the time to write regarding your recent stay at Comfort Suites Tomball Medical Center. Thank you again for being very understanding and patient in regards the situation with your door batteries dying during your stay. I have shared your feedback with our staff and they join me in thanking you with your kind words. We sincerely appreciate and value your feedback . It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!
by A verified traveler
Posted 28 Feb 2024
This was the absolute cleanest and nicest Comfort Suites we’ve ever stayed in. We have had horrible experiences with comfort suites in the past so we’re hesitant to book. However we are glad we did! Great property for the price!
Comment from Hotel Management
1 Mar 2024 by Sincerely, Krupali Shah General Manager , Hotel Management
Dear Christopher, Thank you for taking the time to write regarding your recent stay at Comfort Suites Tomball Medical Center. We sincerely appreciate and value your feedback . Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!
