Ratings based on 716 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Mar 2024
Property was a bit dirty around the building and while rooms are OK. Some work can be done in the bathrooms. Shower head was falling all the time.
Comment from Hotel Management
22 Mar 2024 by Gerente Recepción, Hotel Management
Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Toluca. I am sorry that your experience did not meet your expectations; Allow me to express my sincerest apologies.Your feedback is very important to us and please rest assured that we are taking appropriate steps to address the issue and prevent it from occurring in the future. We appreciate the time you took to share your concerns and hope you will give us the opportunity to serve you better in the future.
by A verified traveler
Posted 21 Feb 2024 on Hotels
Clean rooms
Not enough towels and toilet paper
But clean
Little noisey from traffic
Comment from Hotel Management
22 Mar 2024 by Gerente Recepción, Hotel Management
Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Toluca.Your comments are very important to us and rest assured that we are taking the appropriate measures to make your future stays more pleasant.
by A verified traveler
Posted 6 Jan 2024
The shower has no water very limited. We stay 8 days and we changed 4 rooms. None of the rooms were in a satisfactory condition
Comment from Hotel Management
11 Jan 2024 by Gerente Recepción, Hotel Management
Dear guestThank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Toluca. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Microtel Inn and Suites by Wyndham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A verified traveler
Posted 24 Oct 2023 on Hotels
by A verified traveler
Posted 7 Sep 2023
It is unfortunate that this hotel does not offer a free shuttle normally but only on request at least 24 hrs before arrival. I made a same day reservation and could not get a shuttle. Had to cancel and get refund
Comment from Hotel Management
16 Sep 2023 by Gerente de Recepción, Hotel Management
We are sorry for the inconvenience, rest assured that we will work to give you a better service.
by A verified traveler
Posted 19 Aug 2023
Pretty neat hotel and staff service is excellent
Comment from Hotel Management
30 Aug 2023 by Manager, Hotel Management
Dear Miss Amelia.We appreciate your comments, we can be sure that we will continue working to continue offering you the best service.We hope to see you soon at your home Microtel Inn and Suites by Wyndham Toluca
by A verified traveler
Posted 17 Mar 2023
Comment from Hotel Management
15 May 2023 by Microtel Toluca , Hotel Management
Estimado Edmundo, Gracias por la valoración, en Microtel Toluca nos esforzamos por brindar el mejor servicio. Esperamos verte pronto nuevamente
by A verified traveler
Posted 7 Jan 2023
by A verified traveler
Posted 5 Jan 2023
We never got there. We called the hotel, they didn't have our reservation, then the person at the desk hung up on us.please reimburse our credit card. Thank you for your help on this matter.
by A verified traveler
Posted 29 Dec 2022
Good place we stayed for a night
