Ratings based on 134 Verified Reviews

3.7 out of 5
64% of guests recommend
4.1 Room cleanliness
3.6 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 1 Apr 2024
Las fotos son mucho más bonitas de lo que está el hotel en realidad. La recámara estaba cómoda, sin embargo las cortinas no cerraban bien por lo que, a nosotros que nos gusta dormir en plena oscuridad, se nos dificultaba dormir. Los vidrios son muy delgados por lo que es fácil que se oiga lo que pasa afuera del cuarto. No tiene estacionamiento, por lo que hay que ir a dejar el auto a un lugar en donde cobran 220 pesos diarios.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 16 Oct 2023 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 8 Oct 2023 on Hotels
1 out of 5
by A verified traveler

Posted 4 May 2023
I didn’t like anything about my stay or the staff or the facility.
5 out of 5
by A verified traveler

Posted 25 Apr 2023
Perfectly located. Clean and nicely decorated . Very friendly staff. Quite noisy during weekend nights but worth the balcony option overlooking the street.
2 out of 5
by A verified traveler

Unfriendly front desk clerk, unwilling to help.

Posted 20 Feb 2023 on Hotels
The website says that the price includes breakfast. It does not. There is a restaurant in the hotel that was never open the whole time we were there. The lady who checked us in seemed to be bothered that we had actually shown up since the room was pre paid. She did not want to offer extra towels. She said the front door closes at 10 PM and we would not be allowed back in the hotel if we arrived after 10 PM, even though the watch man said there is someone willing to open up for guests 24 hours a day. There was plenty of hot water which was nice after a long hike in the butterfly sanctuary.
5 out of 5
by A verified traveler

Posted 6 Mar 2022 on Hotels
We have a very good experience, beautiful place to stay!!! It is a hotel in a very original magical town in Valle de Bravo.!!! Regresamos pronto?
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 15 Dec 2021 on Hotels
2 out of 5
by A verified traveler

No hot water hotel in bad conditions

Posted 8 Nov 2021 on Hotels
The hotel is not in good conditions, the water in the room wasn’t working, the staff was not helpful at all in this matter and there was no hot water for the two night. TERRIBLE
3 out of 5
by A verified traveler

Posted 25 Jul 2021 on Orbitz
The breakfast was great The service there was no one that could help
Back to Hotel Details Showing Reviews 1 - 10 of 134 Next