Ratings based on 658 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Ciudad de Mexico
Posted 30 May 2024
I could not do my check in at 3pm as room was not ready
Comment from Hotel Management
30 May 2024 by Fiesta Inn Toluca Tollocan, Hotel Management
Agradezco la amabilidad de compartir con nosotros la experiencia que tuvo durante su reciente visita en Fiesta Inn Toluca Tollocan, para nosotros su opinión es muy importante y nos ayuda a continuar con nuestro esfuerzo de mejora continua. Cordialmente
by A verified traveler
Posted 23 May 2024
The hotel and staff were excellent. The facilities were well maintained and clean. The room had wood or wood-look floors, no carpet. It had all the basic stuff, king bed, desk, TV, nice chair and ottoman, shampoo/conditioner-one, shower gel, bottle of water, and plenty of towels. No snack bar or alcohol in the room. The restaurant was first rate, but the menu was only available in Spanish. I had to ask for help to understand the menu. Help came very easily. Received a complimentary VIP beverage! Everyone I came in contact with was friendly and helpful. Only negative during my short stay was the bad gassy smell I woke up to. The city smells bad in the morning. Not the hotel's fault at all.
Comment from Hotel Management
23 May 2024 by Fiesta Inn Toluca Tollocan, Hotel Management
Agradezco la amabilidad de compartir con nosotros la experiencia que tuvo durante su reciente visita en Fiesta Inn Toluca Tollocan, para nosotros su opinión es muy importante y nos ayuda a continuar con nuestro esfuerzo de mejora continua. Cordialmente
by A verified traveler
Posted 16 Apr 2024
Hospitality!!!
Comment from Hotel Management
17 Apr 2024 by Fiesta Inn Toluca Tollocan, Hotel Management
Agradezco la amabilidad de compartir con nosotros la experiencia que tuvo durante su reciente visita en Fiesta Inn Toluca Tollocan, para nosotros su opinión es muy importante y nos ayuda a continuar con nuestro esfuerzo de mejora continua. Cordialmente
by A verified traveler
Posted 1 Apr 2024
Everything
Comment from Hotel Management
1 Apr 2024 by Fiesta Inn Toluca Tollocan, Hotel Management
Agradezco la amabilidad de compartir con nosotros la experiencia que tuvo durante su reciente visita en Fiesta Inn Toluca Tollocan, para nosotros su opinión es muy importante y nos ayuda a continuar con nuestro esfuerzo de mejora continua. Cordialmente
by A verified traveler
Posted 30 Dec 2023 on Hotels
Comment from Hotel Management
2 Jan 2024 by Fiesta Inn Toluca Tollocan, Hotel Management
Agradezco la amabilidad de compartir con nosotros la experiencia que tuvo durante su reciente visita en Fiesta Inn Toluca Tollocan, para nosotros su opinión es muy importante y nos ayuda a continuar con nuestro esfuerzo de mejora continua. Cordialmente
by A verified traveler
Posted 14 Dec 2023
Everything was great. Except the HVAC. It was hot. Room never cooled down
Comment from Hotel Management
29 Dec 2023 by S.L. Gerente General, Hotel Management
Dear Ro,Thank you for bringing your concern to our attention. We apologize for any inconvenience you experienced with the air conditioning.Our team is actively addressing the issue to ensure a more comfortable stay for our guests.Your feedback is valuable, and we appreciate your understanding.Best regards
by A verified traveler
Posted 27 Nov 2023
Comment from Hotel Management
2 Jan 2024 by Fiesta Inn Toluca Tollocan, Hotel Management
Agradezco la amabilidad de compartir con nosotros la experiencia que tuvo durante su reciente visita en Fiesta Inn Toluca Tollocan, para nosotros su opinión es muy importante y nos ayuda a continuar con nuestro esfuerzo de mejora continua. Cordialmente
by A verified traveler from Los Angeles
Posted 6 Nov 2023
Everything was nice and neat !
Very helpful staff and nice, definitely will return again !
Comment from Hotel Management
7 Nov 2023 by SL General Manager, Hotel Management
Dear Karim,It is pleasant to know that your stay at the hotel was to your liking.Thank you for choosing our hotel, and appreciate your kind words.We hope to welcome you again on your next visit to this city and continue to be your accommodation choice.Best regards
by A verified traveler
Posted 15 Oct 2023
Comment from Hotel Management
7 Nov 2023 by SL Gerente general, Hotel Management
Estimado Efrén,Gracias por darnos la oportunidad de recibirte en Fiesta Inn Toluca, para nosotros es muy importante saber como fue tu estancia con nosotros. Nos ayuda a seguir trabajando en nuestras áreas de mejora.Te esperamos pronto!!!
by A verified traveler
Posted 8 Oct 2023 on Hotels
Comment from Hotel Management
12 Oct 2023 by Fiesta Inn Toluca Tollocan, Hotel Management
Agradezco la amabilidad de compartir con nosotros la experiencia que tuvo durante su reciente visita en Fiesta Inn Toluca Tollocan, para nosotros su opinión es muy importante y nos ayuda a continuar con nuestro esfuerzo de mejora continua. Cordialmente
