Ratings based on 206 Verified Reviews
3.9 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2023
The breakfast was outstanding; it is not the usual breakfast included at these hotels, but much better and varied. In addition, the servers were amazing. As I stated, the property is average; some things may need some improvement, such as the mattresses and towels.
by A verified traveler from Los Ángeles
Posted 8 Aug 2023
That’s no one to help you with the bags no elevator no room service because there no the restaurant so more things
Comment from Hotel Management
21 Sep 2023 by Best Western Toluca, Hotel Management
We are sorry for the inconvenience, we hope to receive you again.
by A verified traveler from Vero Beach
Posted 1 Jan 2023
Location convenient they nees a little Too. Up. Old and short bathroom .
by A verified traveler
Posted 16 Oct 2022
Safe place and clean
by A verified traveler
Great Hotel
Posted 14 Oct 2020 on HotelsGreat place to stay that is easy to get taxis and good dining close by.
Staff are great and very helpful. Rooms very clean and comfortable.
Comment from Hotel Management
15 Oct 2020 by BW TOLUCA, Hotel Management
Gracias por su visita los esperamos pronto.
Atte
Caludia Albiter
by A verified traveler
Posted 4 Mar 2020 on Hotels
Comment from Hotel Management
18 Mar 2020 by HeCtOr Albiter, Hotel Management
Hilda nos gustaría saber más para poder mejor a nuestros clientes
Saludos
by A verified traveler
Posted 3 Mar 2020
Comment from Hotel Management
18 Mar 2020 by HeCtOr Albiter, Hotel Management
Gracias por la puntuación saludos
by A verified traveler
Ruido por la noche
Posted 19 Nov 2019 on HotelsFue buena, pero se escucha ruido e la avenida toda la noche
by A verified traveler
Posted 14 Jul 2018
Comment from Hotel Management
9 Dec 2018 by Omar E. Villanueva Arias., Hotel Management
Estimado Huésped,
Por éste medio le saludo y deseo que se encuentre muy bien.
El motivo del presente es el dar puntual seguimiento a su valiosa retroalimentación, la cual nos ayuda a mejorar para brindar el servicio que usted merece y requiere.
Para nosotros sería un placer el poder tenerlo nuevamente con nosotros, en esta su casa: Best Western Plus Metepec & Suites.
by A verified traveler
Posted 4 Jul 2018 on Hotels
Comment from Hotel Management
11 Aug 2018 by Omar E. Villanueva Arias., Hotel Management
Estimada Sr. Salvador,
Por éste medio le saludo y deseo que se encuentre muy bien.
El motivo del presente es el dar puntual seguimiento a su valiosa retroalimentación, la cual nos ayuda a mejorar para brindar el servicio que usted merece y requiere.
Para nosotros es de vital importancia el atender sus observaciones y sería un placer el poder tenerla nuevamente con nosotros, en esta su casa: Best Western Plus Metepec & Suites.
