Ratings based on 976 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Reserved a non smoking king room. Upon entering the room, it reeked of smoke. The bedside tables were filthy and sticky. I had to clean to room and go and get some spray to kind of get the smoke smell out. It didnt help. Also appeared that there were some long term renters there. Rooms have no fridge or microwave. Was never supplied with the wifi passwaord. Drawers on the dresser were screwed shut. Room is very small. The bed is the whole room.
Comment from Hotel Management
11 Jun 2024 by david, Hotel Management
Thank you for staying with us. You booked a standard king room. They are the smaller less expensive of our room options. Both the deluxe two bed and superior king rooms are twice the size. Come with fridges, microwaves, coffee makers, hair dryer and iron and ironing board.
by A verified traveler
Posted 3 Jun 2024
We had a good stay.
Comment from Hotel Management
4 Jun 2024 by david, Hotel Management
Thank you for staying with us
by A verified traveler
Posted 27 May 2024
Good
Comment from Hotel Management
28 May 2024 by david, Hotel Management
Thank you
by A verified traveler
Posted 21 May 2024
Building was rusted out. The room I was in had a smell so bad I could hardly stay in. The door was hard to open had to use a lot of pressure on door handle. Cigarette buts in parking lot in front of door to room. Holes in wall not fixed.
Comment from Hotel Management
23 May 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Leslie, Thank you for taking the time to tell us about your stay at the Red Roof Inn Toledo - University. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor of the room, the door situation and the upkeep of the property. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not achieve that with your visit. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 19 May 2024
I couldn't even stay at this property, I was scared for my safety, was completely run down, grass hadn't been mowed in weeks.
Comment from Hotel Management
19 May 2024 by david, Hotel Management
I'm sorry your experience di not meet your expectations. We do appreciate your business
by A verified traveler
Posted 18 May 2024
Great, clean location!
Comment from Hotel Management
19 May 2024 by david, Hotel Management
Thank you!
by A verified traveler
Posted 2 May 2024
Room was not like what was pictured, it was old & dirty.
Comment from Hotel Management
2 May 2024 by David, Hotel Management
I am sorry your experience was not what you expected. Please accept our sincerest apologies.
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
28 Apr 2024 by David, Hotel Management
Thank you so much for stayng with us. We appreciate your business.
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Richard, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Toledo - University and I appreciate your 4/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 20 Apr 2024
If I could give this sorry excuse for a hotel a minus 0 stars I would! I got the hotel to visit for a funeral. Upon arrival the hotel is clearly outdated and the rust is appearnt from the outside of the building. The hotel was barely clean and water would not empty out of the shower. The toliet does not flush.To make matters even worse when I got into the bed I was bit by a bedbug. The conditions were so deplorable I left after barely a few hours in the room. The clerk at the desk was so rude and refused to issue a refund and banned me from the property. Please avoid this place at all cost and read the reviews before booking.
Comment from Hotel Management
20 Apr 2024 by David, Hotel Management
Thank you for staying with us.
