Ratings based on 426 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
by A verified traveler
Posted 23 May 2024
Nice area
by A verified traveler
Posted 13 May 2024
Close to where i needed to be.
Comment from Hotel Management
20 May 2024 by Mahi, Hotel Management
Thank you for staying with us.
by A verified traveler
Posted 2 May 2024
$100 deposit that has to be cash. Room was worn period synced and drained properly bugs in the bathroom. Cigarette burns on the sheets in a non smoking room.
Comment from Hotel Management
13 May 2024 by Mahi, Hotel Management
We appreciate the feedback, Wade .We're deeply disappointed you had such challenges during your time with us. We regret that your room wasn't refreshed properly. We hold ourselves to a much higher standard so we'll address your concerns with our housekeeping team to help us rectify these problems moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.
by A verified traveler
Posted 30 Apr 2024
The Staff is very nice and helpful. I booked online but had to give a one hundred dollar deposit when I arrived that I didn’t know of. Although I did get it back when I left. The rugs need a deep cleaning. In the “smoke free” area, it still smells like smoke/cigarrettes. There is a dangerous situation with the water (while showering). It goes really hot and then really cold. I got lost two times trying to find the hotel, even though I was using my GPS and it’s due to a closed road next to it. The floor in front of the ice machine is always wet. It’s a shame that we had these inconveniences, because each room is nicely equipped with Microwaves, Ironing board and iron, blowers, coffee maker, TV and Cable and Wi-Fi. The beds are pretty comfortable, but too high. At least for seniors. (Me)
The bathroom was nicely cleaned and stacked up with clean towels and toiletries. I hope you can work on fixing the cons. It’s overall a pretty decent hotel and good price.
Comment from Hotel Management
13 May 2024 by Mahi, Hotel Management
Mirna , we're deeply sorry to learn about your long wait at check-in. We understand that delays, regardless of reasons, could be frustrating. We regret any inconvenience regarding compensation, as policies do tend to vary based on booking methods. Nonetheless, your feedback is extremely valuable and it gives us a chance to work on improvements. Rest assured, your concerns will be shared with our team to prevent similar occurrences in the future. Your patience and understanding are truly appreciated.
by A verified traveler
Posted 21 Apr 2024
First they give my room away, that I paid in advance for and then tell me it’s nothing they can do because there were no more rooms and I wanted my money back because of an inconvenience they caused, then a room pops out of nowhere and when I went in the room, it appeared cleaned for the most part, then I see this huge cockroach crawling on the door and I said hell no I’m leaving. This has been the most frustrating day here. Unacceptable ‼️
Comment from Hotel Management
13 May 2024 by Mahi, Hotel Management
Makeba , we're genuinely sorry to hear about the challenges you faced during your stay. We understand that the check-in process was not as smooth as you expected, which must have added to your fatigue after a long day of travel. Our intention is always to provide a seamless and efficient experience for our guests and we apologize for falling short this instance.Similarly, we regret to hear that you found the cleanliness and condition of the room below par. Our commitment is to maintain a clean and comfortable environment for our guests and it's disappointing to hear we did not meet that during your visit.We are striving continuously to improve our services and your feedback will be instrumental in that process. We would be grateful for the opportunity to serve you better in the future. We wish you all the best on your future travels.
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
13 May 2024 by Mahi, Hotel Management
Richard, thank you for taking the time to provide feedback about your recent experience. We're dismayed to hear that aspects of our parking procedure did not meet your expectations. Accessibility and convenience are top priorities for our guests and we're continually striving to improve in these areas. We appreciate your suggestions and value your input. Please know that your concerns are being addressed to assist with better experiences in the future.
by A verified traveler
Posted 11 Apr 2024
Close to freeway, shopping and food close by.
Comment from Hotel Management
12 Apr 2024 by MS, Hotel Management
Thank you so much Connie for taking the time to give a review of our hotel. I am glad you got to experience the dedication of our GM and exactly why the staff and hotel are as they are. We appreciate you and the pat on the back! We will hopefully see you again in the future!Mahi Front Office Manager
by A verified traveler
Posted 27 Mar 2024
I was there for 4 days and 3 nights no came to clean my room. My fiance had to go over to nearest dollar store so we clean our room ourselves.. Very poor service.
Comment from Hotel Management
12 Apr 2024 by Mahi, Hotel Management
Thank you for providing feedback regarding your stay. We are saddened to know how the staff handled your concern regarding the food you got and also for the smoking concern during your stay. Please be advised that we aim for equality regardless of the color of our guests. Your concerns will be forwarded to the hotel department head for the appropriate corrective measures that needs to be taken. We would certainly be grateful for another opportunity to serve you.
by A verified traveler
Posted 27 Mar 2024
Great staff
Comment from Hotel Management
12 Apr 2024 by MS, Hotel Management
Thank you so much Kaiyanna for taking the time to give a review of our hotel. I am glad you got to experience the dedication of our GM and exactly why the staff and hotel are as they are. We appreciate you and the pat on the back! We will hopefully see you again in the future!Mahi , Front Office Manager
