Ratings based on 246 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2018 on Hotels
Dissapointing exterior was very impressive but it was let down by a few things bad service at the bar, breakfast was poor and decor in the Bar Cafeteria with very little seating
by A verified traveler
Service standards inappropriate
Posted 27 Sep 2018 on HotelsService was weak. Rachel staff member told us different times/schedule of terraza’ hours. One staff member told us it would open @ 7, while the other told @ 7:15 that it would open much later. When confronted about the Information given to us before, then he looking bothered said: give me a few minutes & we will open. Waited 45 minutes, & no one ever would ask “how can we help you”. I found the staff not friendly enough. @ one time we greeted by saying hello, they didn’t even bother to acknowledge us. Cigarral del Alba is far superior
by A verified traveler
Nice, stunning views. Could improve poolarea & bar
Posted 8 Sep 2018 on HotelsThe stay started badly as we were told at booking that we could have two connecting rooms. whilst this was not possible. Apparently, the hotel had problems with the person that dealt with the booking which was no longer working for them. However, the hotel manager did the best to resolve the situation and gave us a suite and he arranged for two single beds to be put in there and the settee to be removed instead. He charged us for one room at the same price + a daily charge for only one child. I think this was more than fair. The hotel is beautiful. the views are stunning. It is a pity that the outdoor pool and bar are not organized better. The bar outside opens only in the evening, and therefore there is no pool bar. If bar was open, this pool and bar would be much more used in the afternoons.Sun beds at the pool are only a few. I think the hotel could and should improve these things. The restaurant's food was good and the restaurant has a terrace with views over the whole of Toledo.
by A verified traveler
Posted 8 Sep 2018 on Hotels
by A verified traveler
Love this hotel!!
Posted 11 Aug 2018 on Hotelsby A verified traveler from Wisconsin
Posted 1 Aug 2018
Beautiful and spacious hotel with astonishing views of Toledo.
Recommended
for Everyoneby A verified traveler from England
Magnificent views of Toledo.
Posted 23 Jul 2018A short taxi ride into the city.
A historical city. Superb art museums.
Some fun shops.
by A verified traveler
Good price for good quality.
Posted 3 Jul 2018 on HotelsResort-like ambiance with an excellent restaurant and friendly and helpful staff.
Rooms are a bit outdated and need an update and maintainance.
Located close to the city center if you have a car available. Too far to walk.
by A verified traveler
Travel Tips
Posted 14 Apr 2018 on HotelsThe hotel and surrounding area is absolutely beautiful. The reception was a little cold, the front desk clerk was mildly unpleasant but ultimately helped us settle in. The view are stunning beyond compare. We were highly impressed. Didn't eat on site but found a few tips for those thinking of staying here (far warning, there are no stores nearby).... Because the location is somewhat secluded, you'll have to utilize a taxi if you have no car. The fare's vary (the taxi drivers often change rates depending on time of day, day of week, or holiday) and the taxi drivers do take advantage of tourism (some start the meter at time of dispatch to the hotel, rather then when they pick you up). Overall, it was a positive experience. The vineyard located directly adjacent to the hotel property is by reservation only ... Thee is a playground on site which was an added touch for family's... The town of Toledo is incredible!
Comment from Hotel Management
24 Apr 2018 by María Sánchez, Hotel Management
Good evening,
Thanks for your opinion about our hotel.
We are glad you enjoyed it and we hope to see you again.
Best regards,
by A verified traveler
Happy customer
Posted 9 Apr 2018 on HotelsExcellent service and beautiful surrounding area and view!
Comment from Hotel Management
10 Apr 2018 by María Sánchez, Hotel Management
Thank you very much for sharing your opinion and for your good valuation about your stay with us.
We look forward to welcome you again soon.
Best regards
