Ratings based on 863 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Monterey
Posted 25 May 2024
First, the staff were very, very nice. Front desk, people along with Juan all were very very kind. The location was very nice. The rooms were very clean and the beds were fine . However, I would skip on paying for the breakfast because if there’s large bus groups, you will never get to the buffet. There’s 5 to 6 people lined up for each section and we’re lucky to get an egg, etc…. so we usually ended up eating outside of the hotel because we had to fight to get access to main items …Hotel must have a separate room for bus groups as it’s not fair for individual travelers so I would skip paying for the breakfast and just go out for half the price and you get service immediately. This is directed toward Americans …the air condition systems as you probably realize in many of the smaller hotels in Europe are very insufficient so I can’t imagine being here in June July and August when temperatures are over 95° ..the lowest you can get the air condition in these room is around 75 degrees because they’re program not to keep it cooler …extremely uncomfortable to sleep in so I would take that in consideration upon reserving a hotel room here . It’s too bad because like I said, the staff , the room itself the housekeeping cleanliness is excellent but the months of June, July and August I can’t imagine how warm it must be in these rooms. We’ve stayed in nearly 60 to 70 different nights and different hotels so there’s only a few that are like this regarding the air-conditioning
Comment from Hotel Management
27 May 2024 by Judith (Dirección), Hotel Management
Hoping see you again and solve our air conditioning issues.About your suggestion we take note about.
by A verified traveler
Posted 8 May 2024
This hotel offers a comfortable and strategically situated accommodation near the Historical Center. While its location is commendable, attention to diversifying breakfast options is imperative. Nevertheless, it remains an excellent choice for lodging in Toledo.
Comment from Hotel Management
13 May 2024 by Judith (Dirección), Hotel Management
Dear CarlosThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 7 May 2024
very clean and comfortable. Nice to have washcloths for a change.
Comment from Hotel Management
7 May 2024 by Judith (Dirección), Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
21 Apr 2024 by Recepción, Hotel Management
Muchas gracias por su reseña
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
7 May 2024 by Judith (Dirección), Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
by A verified traveler
Posted 28 Mar 2024
Nice hotel in the middle of town. Room is spacious and clean. Has a roof top bar with a view.
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Comment from Hotel Management
30 Mar 2024 by Recepción, Hotel Management
Thank you very much for your positive feedback about our hotel! We are glad you enjoyed your stay with us and hope to see you again soon :) See you soon Host Team Hotel Carlos V
by A verified traveler from San Antonio
Posted 16 Mar 2024
Loved the view from my room on the 4th floor
Comment from Hotel Management
18 Mar 2024 by Judith (Dirección), Hotel Management
Thank you so much for your time reviewing our hotel.Hoping see you soon,
by A verified traveler
Posted 22 Feb 2024
Wonderful location. The staff was very helpful with ideas for places to go and how to do it. Excellent amenities, including a great breakfast, particularly considering the reasonable price.
Comment from Hotel Management
23 Feb 2024 by Judith (Dirección), Hotel Management
Thank you so much for your time reviewing our hotel.See you soon
by A verified traveler from River Ridge
Posted 18 Feb 2024
Hotel and room photos accurately portrayed the property. Staff were courteous and accommodating.
Comment from Hotel Management
19 Feb 2024 by Judith (Dirección), Hotel Management
Dear Kevin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 14 Feb 2024
it is convenient to everything
Comment from Hotel Management
19 Feb 2024 by Judith (Dirección), Hotel Management
Dear John,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
