Ratings based on 988 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
2 Jun 2024 by Manager, Hotel Management
Hello Kathy,We are thrilled to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please do not hesitate to contact us directly. We hope to welcome you back soon!
by A verified traveler
Posted 30 May 2024
The bedding were full of stains and the fitted king sheet was worn and torn in several places. We got another room, two queens, bedding again dirty. We left hotel immediately and went to another.
We returned next morning to make sure we were checked out, only to find out night staff did not check us out, even after handing in key cards
We will never stay here again.
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Anneliza,We regret to hear about your experience and apologize for any inconvenience caused during your stay. We take all feedback seriously and will address this with the relevant departments to prevent future occurrences. Please feel free to reach out to our management team to discuss your concerns further.
by A verified traveler
Posted 30 May 2024
The WiFi service or lack of it was very annoying. Also, I bumped my ankle on a piece of metal that stuck out from under the box spring. The WiFi has to get fixed
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Mark,We apologize for any inconvenience you experienced with our WiFi service and the issue with the box spring. Our team is always working to improve our services and facilities. Your feedback will be shared with the management for further review and enhancements to ensure a more pleasant stay for our future guests.
by A verified traveler
Posted 28 May 2024
It was great having all the hotels near. Easier and convenient for the big group to gather during our down time.
Comment from Hotel Management
31 May 2024 by Manager, Hotel Management
Hello Traci,We are delighted to hear that you found the convenience of our location to be beneficial for your group gatherings. Our aim is to provide a central and accessible space for all our guests to make the most of their stay. Your feedback on this matter is greatly appreciated as we strive to offer a seamless experience for all our visitors.
by A verified traveler
Posted 28 May 2024
We stayed Three nights and never had the room cleaned or the beds made, and only got towels without washcloths on the third day. And no HANDICAP rooms
Comment from Hotel Management
30 May 2024 by Manager, Hotel Management
Hello John, We apologize for any inconvenience you experienced during your stay. Our housekeeping team usually provides daily cleaning services, and we will address the issue to improve our services. We appreciate your feedback and will take steps to ensure a more comfortable stay for all our guests in the future.
by A verified traveler
Posted 22 May 2024
Convenient access to the Ohio turnpike.
Comment from Hotel Management
24 May 2024 by Manager, Hotel Management
Hello Janice,We appreciate your positive feedback on our hotel's convenient location near the Ohio Turnpike. We hope you had a pleasant stay and look forward to welcoming you back in the future.
by A verified traveler
Posted 22 May 2024
Just wash your shower curtains more often
Comment from Hotel Management
24 May 2024 by Manager, Hotel Management
Hello Kristopher,Thank you for sharing your feedback with us. We will take your comments into consideration for future improvements. We hope to welcome you back for a better experience next time.
by A verified traveler from Long Lake
Posted 18 May 2024
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Mike, We're glad you chose to stay with us. If you have any feedback to share, please reach out to us so that we can ensure a better experience for your next visit.
by A verified traveler from Crystal Lake
Posted 16 May 2024
The room smelled like stale smoke and the lighting was poor. But the check in person was very kind and efficient. It was quiet, which is important to me.
Comment from Hotel Management
19 May 2024 by Manager, Hotel Management
Hello Dawn,We appreciate your feedback regarding the check-in experience and the quiet environment. We take all comments seriously and your concerns will be shared with the appropriate teams. Should you have any further feedback, please don't hesitate to reach out to us directly.
by A verified traveler
Posted 16 May 2024
