Ratings based on 829 Verified Reviews
2.4 Room cleanliness
2.8 Service & staff
2.7 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
The hotel was very dirty and run down. The ceiling tiles in the halls were missing or stained. The pillows inside the cases were very stained and the hotel smelled very musty and surfaces were sticky with smoke residue.
Comment from Hotel Management
2 Jun 2024 by Manager, Hotel Management
Hello Ellen,We appreciate you taking the time to share your feedback with us. We take our guests' comments seriously and will address these concerns with our team. Our aim is to provide a comfortable and pleasant stay for all our guests and we apologize if we fell short on this occasion.
by A verified traveler
Posted 26 May 2024
A nightmare.
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Claudio, We're disappointed to hear about your experience and apologize for any inconvenience. Your feedback is valuable to us as we strive to improve our services. For any further assistance or concerns, please don't hesitate to reach out to our management team directly.
by A verified traveler
Posted 25 May 2024
Dont book here. The entire property is in terrible condition. We endrd up leaving.
Comment from Hotel Management
27 May 2024 by Manager, Hotel Management
Hello John, We are sorry to hear about your experience and appreciate your feedback. We will share your comments with our team for further improvement. If you have any further concerns, please do not hesitate to contact us.
by A verified traveler
Posted 16 May 2024
The best part was the excellent bed and overall cleanliness of the linens, room, and public areas. The check-in was slow, even though I'd already paid online weeks before and the staff was not very engaging. This property is apparently undergoing massive renovation, so much of it was closed off, including the pool. The entry portico was damaged and parts were laying about on the ground. Based on first appearances and check-in, I was unsure about staying there the full 3 nights we had reserved. However, the room was a pleasant surpise. Small, especially the bathroom, but the shower was good, the fridge worked (even re-froze my ice packs), and the key card worked easily. Note: even though the website didn't mention complimentary breakfast, a modest one was available in a large and comfortable room.
Comment from Hotel Management
18 May 2024 by Manager, Hotel Management
Hello Naomi,We are pleased to hear that you found the bed comfortable and appreciated the cleanliness of our property. We apologize for any inconvenience you experienced during the check-in process and we appreciate your understanding regarding our ongoing renovations. We are glad you enjoyed the amenities in your room and were pleasantly surprised. Your feedback on the breakfast offering is valuable, thank you for sharing your experience with us.
by A verified traveler
Posted 10 May 2024
I was afraid Uber wasn't going to pick me up after being turned down the 6th time but ride showed
Comment from Hotel Management
11 May 2024 by Manager, Hotel Management
Hello Jerone,We apologize for any inconvenience you experienced with Uber pick-ups. Your feedback is valuable, and we will share it with the relevant teams for improvement. We hope the rest of your stay was enjoyable, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 10 May 2024
Person at desk was talking to his friends on phone and not really paying attention. rooms were ok, sheets was dirty…..
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello Patricia,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us and has been shared with the appropriate team members for review. We strive to provide excellent service and will address this matter internally to ensure it does not happen again. Thank you for bringing this to our attention.
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello TySean,We are joyful to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future for another exceptional experience.
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
29 May 2024 by Manager, Hotel Management
Hello TySean,We are amped to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another fantastic stay.
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello TySean,We are thrilled to hear that you had a wonderful stay with us! We hope to welcome you back again soon.
by A verified traveler
Posted 25 Apr 2024
The place is being ran by people living within the motel....half of the rooms are full of dirty materials like old sinks, beds, etc. I did it for work BUT NEVER AGAIN!!!
Comment from Hotel Management
26 Apr 2024 by Manager, Hotel Management
Hello CHARLENE, We regret to hear about your experience. Your feedback is valuable to us as we strive for improvement. If you have any further concerns, please contact management for assistance.
