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"A great place to stay if you want to avoid the circus atmosphere at Shinjuku's Kabuchiko, which is only 20 minutes away walking. Also much more affordable than the big Hilton and Hyatt hotels nearby. The room was clean and the staff were very nice. The breakfast at the Hearth restaurant is excellent and convenient. Overall, it's a fantastic hotel for the price. "

"Checking in/out on machine lacks interaction with people, feels like self checkout in supermarkets "

"The room is extremely small! Very depressing. The bathroom is pathetically small. The shower and sink share the same faucet! The toilet is placed tightly next to the wall that you can only sit diagonally! Absolutely no space to put anything in the room. Suitcases tucked under the bed. If you have a 3rd suitcase, you are screwed! Checkout is at 10:00 am while all other hotels are at 11 or noon. Extended time for a fee. If you are leaving early before breakfast time, they don't offer breakfast togo boxes though we had already paid breakfast. The buffet breakfast was nice and offered a good variety. The pool area is nice and clean."

"We did not pay for the breakfast. The hotel is modern, has a hip feel to it and the location is unbeatable. Amenities we used: coin laundry, luggage transfer service (not part of the hotel). I wish there were better small things that would make our stay (with 2 little kids) more memorable: bottle of water, some kid activity welcome gift/snack, honestly a coloring sheet would do it, but there wasn't anything like that. It would be a nice touch. Everything else was fine, clean, small room, amazing views... Just that one little thing that makes you go...awww that's nice!"

"Excellent high end hotel with attentive staff and great location for sightseeing. Buffet breakfast might not be worth the cost but it is extremely convenient. "

"Easy to check in and out. Staff friendly and always there to help."

"Rooms were very clean. But they do need new carpet and new plumbing fixtures, but all in all a very good place to stay."

"Excelent "

"Hotel was lovely, rooms were more spacious then others we had stayed in which was nice. Enjoyed the ability to have the drinks and sweet bar when we had been out for the day. Only downside was the laundry which even though had 6 washers and dryers could not accommodate the amount of people that were staying there, even at 3.30am the dryers were all full. This may not be an issue for those only staying for short periods or moving onto somewhere else. I did find this quite minimal downside for the rest that was great."