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"The bed was hard and the AC in the room wasn't working, but the customer service was exceptional. I picked the tower view and it did not disappoint. From the moment we arrived and throughout our whole stay the staff was very helpful and accommodating. The location is also perfect because it is close to the shops without it being overwhelmingly busy. A bonus was that the limousine bus for the airport stops in front of the hotel."

"Loved the hotel. Worked great for us. We had stayed at the APA close by which was nice but this was great for our last week here. BREAKFAST - if you don’t get it included with your package it is 5,000 YEN. Way too much for what they are offering. So many easy quick options for a fraction of the cost. Starbucks for one is very close. "

"Great room, great view. Clean efficient hotel"

"Third time staying at this location. Few mins walking to the train station which is convenient for transportation. Area is quiet."

"We were lucky to get an upgrade to a king suite. The room was HUGe. We had a view of Mount Fuji and was spectacular at sunset. Very close to the metro and easy to navigate. Walkable to so much!"

"Courteous staff"

"This place was outstanding. We were really impressed. Wonderful service from start to finish, beautiful amenities (incl the large spa-like onsen), and delicious breakfast options of all kinds. Only request: add some weights to the fitness area :) Thank you very much. "

"I stayed here twice on my recent Japan holiday. The hotel is in a great location near the temple, restaurants and train station. The buffet breakfast is excellent and they have free drinks in the afternoon each day. The staff are very polite and friendly too."

"Nice hotel,spacious room, clean, club lounge very good"