Ratings based on 288 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Apr 2024
Enjoyed our stay here despite the bed being smaller than we thought for 2 adults and 1 small child. The dual washer and dryer was super helpful and time saving for us since we could throw in a load right before we left to explore for the day. Overall the room was larger than another Tokyu Stay we stayed at in Tokyo and it was clean and comfortable.
Comment from Hotel Management
26 Apr 2024 by Tokyu stay monzennakacho, Hotel Management
Thank you very much for staying at Tokyu Stay Monzennakacho.Also, thank you very much for your valuable feedback.We will be looking forward to seeing you coming again.
by A verified traveler
Posted 23 Apr 2024
Just two things not so good: 1) room entire cleaning only happened 1 time in 1 week, though everyday the garbage can be collected, and towel can be changed. 2) Behind the hotel, there is a famous Japanese god temple. the temple every hour drumming one time even at the mid-night.
Comment from Hotel Management
23 Apr 2024 by Tokyu stay monzennakacho, Hotel Management
Thank you for taking the time to review us.We apologize for the inconvenience caused by the room cleaning system, we have changed the cleaning system for the sake of environmental protection, so please understand.We apologize for the noise caused by the shrine's drums, also we can provide you with earplugs and other items to help you sleep, and cna change your room according to the type of room released.We apologize that we didn't catch the problem in time during your stay and help you resolve it.Thank you for choosing us and we look forward to your next stay.
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
11 Apr 2024 by Tokyu stay monzennakacho, Hotel Management
Thank you for taking the time out of your busy schedule to post.It will be an encouragement for the future.If you are in the area again, please consider staying at Tokyu Stay.Thank you for this time.
by A verified traveler
Posted 24 Feb 2024
Convenient place. Only a few minutes walk to metro.
by A verified traveler
Posted 27 Jan 2024
This time the room was very small. And there were pigeons on the balcony the whole time making noise and pooping. The heater controls did not work properly. The tv remote control only worked when it was less than 1 meter from the tv. A bunch of little things that were different from the time I stayed there before. A bunch of little things that added up to make the stay less pleasant.
by A verified traveler
Posted 20 Oct 2023
Great staff, good location, carpet and wall stains
by A verified traveler
Posted 16 Aug 2023
The staff were courteous and friendly. The hotel was clean and well-taken care of during our stay. The hotel is located close to public transportation. There are many available restaurants in the area within walking distance. Having a washing machine in the room was convenient.
by A verified traveler
Posted 17 May 2023 on Hotels
very comfortable, helpful staffs, overall excellent!
by A verified traveler
Moe
Posted 29 Mar 2023 on HotelsThe location was great, close to different shops. Staff super friendly and helpful. The room was clean and hotel provided other free supplies like toiletries and free coffee machine
by A verified traveler
Recommend
Posted 25 Sep 2022 on HotelsGreat location great service one of the best Tokyu Stay Hotel.
