Ratings based on 562 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
10 Apr 2024 by Akira Murayama, Hotel Management
Dear Guest. Thank you for staying at the square hotel GINZA.We greatly appreciate your good ratings and comments. We will make every effort to make guest more comfortable. Please come to the hotel if you have the opportunity. Best regards.the square hotel GINZA.
by A verified traveler
Posted 5 Apr 2024
Friendly staffs, Super helpful. Easy check in and out.
Comment from Hotel Management
10 Apr 2024 by Akira Murayama, Hotel Management
Dear Guest. Thank you for staying at the square hotel GINZA.We greatly appreciate your good ratings and comments. We will make every effort to make guest more comfortable. Please come to the hotel if you have the opportunity. Best regards.the square hotel GINZA.
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
31 Mar 2024 by Akira Murayama, Hotel Management
Dear Guest. Thank you for staying at the square hotel GINZA.We greatly appreciate your good ratings and comments. We will make every effort to make guest more comfortable. Please come to the hotel if you have the opportunity. Best regards.the square hotel GINZA.
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
31 Mar 2024 by Akira Murayama, Hotel Management
Dear Guest. Thank you for staying at the square hotel GINZA.We greatly appreciate your good ratings and comments. We will make every effort to make guest more comfortable. Please come to the hotel if you have the opportunity. Best regards.the square hotel GINZA.
by A verified traveler from brenham
Posted 25 Mar 2024
Helpful English speaking employees. Nice breakfast, but eating space is limited.
Comment from Hotel Management
31 Mar 2024 by Akira Murayama, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,the square hotel GINZA.
by A verified traveler
Posted 15 Mar 2024
It's a nice hotel and the public bath is a nice amenity if you've spent all day walking. The room was bigger compared to Tokyo's hotels standards. My only complain is that my shower had a weird smell and we had to leave the door open to air it out. I didn't bother complaining because I was only staying one night.
Comment from Hotel Management
21 Mar 2024 by Akira Murayama, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,the square hotel GINZA.
by A verified traveler
Posted 29 Feb 2024
Great value for the money that you spent
Comment from Hotel Management
4 Mar 2024 by Akira Murayama, Hotel Management
Dear Guest. Thank you for staying at the square hotel GINZA.We greatly appreciate your good ratings and comments. We will make every effort to make guest more comfortable. Please come to the hotel if you have the opportunity. Best regards.the square hotel GINZA
by A verified traveler
Posted 19 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Akira Murayama, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,the square hotel GINZA.
by A verified traveler
Posted 4 Feb 2024
Comment from Hotel Management
14 Feb 2024 by Akira Murayama, Hotel Management
Dear Guest. Thank you for staying at the square hotel GINZA.We greatly appreciate your good ratings and comments. We will make every effort to make guest more comfortable. Please come to the hotel if you have the opportunity. Best regards.the square hotel GINZA.
by A verified traveler
Posted 3 Feb 2024
Good central location in Ginza and has free bike rentals.
Comment from Hotel Management
14 Feb 2024 by Akira Murayama, Hotel Management
Dear Guest. Thank you for staying at the square hotel GINZA.We greatly appreciate your good ratings and comments. We will make every effort to make guest more comfortable. Please come to the hotel if you have the opportunity. Best regards.the square hotel GINZA.
