Ratings based on 326 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
This hotel was in a great location and the rooms were clean.
by A verified traveler
Posted 30 Apr 2024
Great location and nice room. It was very busy in the “lobby” during the evening hours with party events.
Comment from Hotel Management
1 May 2024 by Front team, Hotel Management
Dear Jackie,Thank you for staying at The Royal Park Canvas Ginza Corridor. We are pleased to hear your high evaluation of our hotel. We are sorry for any inconvenience caused by the crowded lobby. We will make every effort to ensure that your stay will be as confortable as possible. Thank you for your feedback. Best regards, Front team
by A verified traveler
Posted 28 Apr 2024
Very convenient and good service.
Comment from Hotel Management
28 Apr 2024 by Front team, Hotel Management
Thank you for staying at The Royal Park Canvas Ginza Corridor. We are very pleased to hear that you enjoyed our services. We look forward to welcoming you again. Front Desk Team
by A verified traveler
Posted 24 Apr 2024
exceeded my expectations
Comment from Hotel Management
25 Apr 2024 by Front team, Hotel Management
Thank you for staying at The Royal Park Canvas Ginza Corridor. We are very pleased to hear that you enjoyed our services. We look forward to welcoming you again. Front Desk Team
by A verified traveler
Posted 21 Apr 2024
Perfect
Comment from Hotel Management
28 Apr 2024 by Front team, Hotel Management
DearMr./Ms. MohammadThank you for staying at The Royal Park Canvas Ginza Corridor.We are very pleased to hear your high evaluation of our hotel.We will continue to make every effort to make your stay with us as comfortable as possible.Please come to our hotel again when you visit Tokyo.All of our staff look forward to serving you.Thank you very much for taking the time to write us.Best regards,
by A verified traveler
Posted 20 Apr 2024
Overall we enjoyed this hotel. It’s be wrong for me not to mention that the DJ could be heard across the hotel well into the night. I sleep well so wasn’t too bothered but there was no prior warning.
Disappointed in the toothpaste stains at the side of our sink, the textured wall covering made it impossible to get off and as such although the room was clean, it looked dirty here.
Comment from Hotel Management
21 Apr 2024 by Front Desk Team, Hotel Management
Thank you for staying at The Royal Park Canvas Ginza Corridor.We sincerely apologize for any discomfort you may have experienced regarding the cleaning of your room.The toothpaste stain you pointed out is something that the hotel cannot tolerate, and we will share it with the cleaning staff for prompt remediation.We will take your words seriously and continue to make efforts to improve the hotel in the future.
by A verified traveler
Posted 19 Apr 2024
Perfect walkable location for some of the main stations and multiple subway lines. Ginza is a nice area to be based with lots of shops and restaurants. Hotel was clean and room was a good size.
Only negative was a loud DJ party in reception/ bar area on Sat evening. We weren’t aware the reception area was going to be like this from our prior research. Would have been problematic if you are a light sleeper but other than that would recommend this hotel and would choose it again personally.
Comment from Hotel Management
20 Apr 2024 by Front team, Hotel Management
Thank you very much for choosing Royal Park Hotel - Ginza Corridor. We also appreciate your comments about our hotel. We are very sorry to hear that you experienced noise problems during your stay. We will continue to work hard in order to provide a better stay experience. Your understanding and support is sincerely appreciated. Sincerely, Front Office
by A verified traveler
Posted 19 Apr 2024
We booked this hotel specifically for the space since most hotels in Tokyo are really small (<15sqm), but location turned out great as well. About a 10-minute walk from Ginza station's marunouchi line.
Price per night is on the higher side, but that is expected for a good sized hotel in Tokyo.
Did not have to interact much with anyone aside from the check-in process - which is great for me.
There are 2 lifts to get to your hotel room, 1 to get to the lobby, 1 to get to the rooms.
The only disappointing thing for me was that the projector only works with your personal device. I thought there was a way to watch some local shows.
Noticed a few circular-shaped spots below the mattress and pillow covers, it may just be the design. I'm not sure. However, hotel still feels clean overall.
Staff at the bar may be a bit colder or maybe they are just tired.
Comment from Hotel Management
19 Apr 2024 by Front team, Hotel Management
Dear Mr. Arino,Thank you for your stay at The Royal Park Canvas Ginza Corridor.We will check with our cleaning staff to provide better service.We apologise for any inconvenience caused to you.Thank you very much for your valuable feedback.Best Regards
by A verified traveler
Posted 16 Apr 2024
Rooms had no TV, projector cables they included do not fit current Apple USB C products. Bed was up against the wall, so impossible to get in and out of. No clock in room. Saw employee sleeping in restaurant on chairs mid-afternoon, parties booked every night in lounge so impossible to have a quiet drink. No irons/ironing table in room, had to go to another floor to find. No concierge. Very disappointing for the price.
Comment from Hotel Management
17 Apr 2024 by Front team, Hotel Management
Dear Joan,Thank you for your stay at The Royal Park Canvas Ginza Corridor.We are sincerely sorry to hear that you were not satisfied with your stay at our hotel.We will continue to strive to be the hotel of choice for everyone.Thank you very much for your valuable feedback.Best Regards,Front Team
by A verified traveler
Posted 16 Apr 2024
One of the trendiest hotels I’ve been to in awhile. Downstairs has a restaurant and Prosecco bar. You are greeted with a free drink ticket at your check in. There is a patio next to the bar on the main floor as well as another restaurant. Great food options within the hotel and surrounding areas. In the heart of Ginza district near to a metro station. Rooms each have a projector you can hook your phone up to and enjoy a show or movie. Pajamas and slippers were provided. We only stayed at this hotel for a night and I will be back to stay at this hotel for longer next time! Friendly and helpful staff!
Comment from Hotel Management
16 Apr 2024 by Front Team, Hotel Management
Dear Nicoleta,Thank you for your stay at The Royal Park Canvas Ginza Corridor. We appreciate your perfet review and lovely comments. We are happy that we could help you out to make your trip better in Tokyo. As you mentioned, we have bars and restaurants. Moreover, our hotel is surrounded by many restaurants, shopping centre and stations. We would like to welcome you soon, so we look forward to seeing you again.Thank you.Best regards,Front Team
