Ratings based on 285 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Feb 2024
Very lovely and helpful staff, very clean room and facilities and love the buffet breakfast. Definitely highly recommended.
Comment from Hotel Management
16 Feb 2024 by スーパーホテル品川・新馬場 深山, Hotel Management
Thank you very much for staying at Super Hotel Shinagawa Shinbanba.We are relieved that you enjoyed your stay at our hotel. I am glad that I was able to help you in some small way. We are also happy to receive your compliments regarding our customer service. Encouraged by the warm words we have received from our guests, all of our staff will do their best to provide the best hospitality and wonderful time that can only be experienced at our hotel.All of our staff are looking forward to seeing you again.
by A verified traveler
Posted 3 Feb 2024
Excellent
Comment from Hotel Management
4 Feb 2024 by スーパーホテル品川・新馬場 深山, Hotel Management
Thank you very much for staying at Super Hotel Shinagawa Shinbaba. We hope you were able to relax and enjoy your stay. Our high-concentration artificial carbonated spring, Shichifukujin-no-Yu,'' has the effect of recovering from fatigue, improving sleep, and beautifying the skin, and the effects can be further enhanced by soaking slowly in the hot water for about 15 minutes. The baths are separated by gender, so you can bathe in the middle of the night. We hope that you will be able to take a relaxing soak and recover from your fatigue the next time you visit. Thank you for taking the time out of your busy schedule to write a review. All of our staff are looking forward to seeing you again.
by A verified traveler
Posted 22 Jan 2024
Comment from Hotel Management
24 Jan 2024 by スーパーホテル品川・新馬場 深山, Hotel Management
この度はスーパーホテル品川・新馬場にご宿泊いただきまして誠にありがとうございます。ご滞在中はゆっくりお過ごしいただけましたでしょうか。スーパーホテルは、Natural,Organic,Smart.をコンセプトに、健康でサスティナブルなライフスタイル型ホテルを目指しております。「Natural」な部分は、ホテルに入った瞬間からリラックスいただけるように、ロビーには空気清浄や湿度調節、消臭や吸音効果がある天然のコケをインテリアに採用しております。客室には珪藻土やLED照明、個別式エアコンやリサイクルカーペットなど環境を考慮した設計に徹底してこだわっています。特に「珪藻土」は常に呼吸しているため空気の浄化や室内の湿度を調節し、殺菌効果もあるため、きれいな空気の中でお過ごしいただければ幸いです。お忙しい中、口コミにご投稿いただき誠にありがとうございます。またのお越しをスタッフ一同心よりお待ちしております。
by A verified traveler
Posted 15 Jan 2024
They offered very nice breakfast, a hot bath, choice of pillow, and many amenities.
Very clean, nice staff, and good service.
Comment from Hotel Management
17 Jan 2024 by スーパーホテル品川・新馬場 深山, Hotel Management
Thank you very much for staying at Super Hotel Shinagawa Shinbanba.We are relieved that you were able to experience the staff's response and the hospitality of a super hotel. We aim to be a hotel that our guests feel like their "second home," and we hope that you were able to feel at home?Our hotel's highly concentrated artificial carbonated spring Shichifukujin no Yu'' is separated by gender and open even at night, so you can enjoy a relaxing soak. We hope that you will be able to relax and enjoy your stay with us again next time.All of our staff are looking forward to seeing you again.
by A verified traveler
Posted 11 Jan 2024
The Expedia info on this hotel says a kid under 6 is free, the hotel says only two per room. I had to get another room. Terrible info.
Comment from Hotel Management
13 Jan 2024 by スーパーホテル品川・新馬場 深山, Hotel Management
Thank you very much for staying at Super Hotel Shinagawa Shinbaba.We apologize for any inconvenience caused to you regarding your reservation.In accordance with the Fire Service Act, the capacity of each room at this hotel is 2 people. Therefore, children under the age of 6 will not be charged a fee, but will be included in the number of guests. We apologize that the information on Expedia is difficult to understand.We would like to provide information in easy-to-understand terms for everyone, so we will hold another meeting with Expedia.Thank you very much for taking the time out of your busy schedule to provide us with your valuable feedback.All of our staff are looking forward to seeing you again if you have the opportunity.
by A verified traveler
I will revisit
Posted 10 Jan 2024 on HotelsBest deal ever. Clean, great breakfast, it even comes with hot spring.
Comment from Hotel Management
13 Jan 2024 by スーパーホテル品川・新馬場 深山, Hotel Management
Thank you very much for staying at Super Hotel Shinagawa Shinbaba.We are relieved to hear that you were very satisfied with your stay.I am humbled and very happy to receive your compliments such as "the best ever".At our hotel, we strive every day to provide hospitality that is close to the heart of each and every guest.There is no greater joy than being able to create something that remains in the customer's memory.We will continue to work hard to provide even more memorable hospitality to our customers, without being satisfied with the status quo.Thank you very much for taking the time out of your busy schedule to write a review.All of our staff are looking forward to seeing you again.
by A verified traveler from Bangkok
Posted 9 Jan 2024
You got everything you need in this hotel. The food, facility, service, and amenities are all great.
The only problem is the size of the room. It would be better if there have option for bigger room.
Comment from Hotel Management
13 Jan 2024 by スーパーホテル品川・新馬場 深山, Hotel Management
Thank you very much for staying at Super Hotel Shinagawa Shinbaba.We are very happy to read your post and to hear that you enjoyed your stay at our hotel.Since our hotel is a business hotel, all rooms are 12 square meters. We are equipped with super hotel original double beds to ensure a good night's sleep. As a result, the room may feel small, but we would be happy if you could wake up in the morning feeling refreshed.Thank you very much for taking the time out of your busy schedule to write a review.All of our staff are looking forward to seeing you again.
by A verified traveler
Posted 28 Oct 2023 on Hotels
Comment from Hotel Management
31 Oct 2023 by スーパーホテル品川・新馬場 深山, Hotel Management
この度はスーパーホテル品川・新馬場にご宿泊いただきまして誠にありがとうございます。ご滞在中はゆっくりお過ごしいただけましたでしょうか。当館は全国のスーパーホテルで唯一パンに特化したコンチネンタル朝食をご用意しております。毎朝ホテルで焼いている焼き立てパンや苦みの少ない水耕栽培のサラダなど日替わりでご用意しております。たくさんお召し上がりになり、元気にご出発いただけますと幸いです。お忙しい中、口コミにご投稿いただき誠にありがとうございます。またのお越しをスタッフ一同心よりお待ちしております。
by A verified traveler
Posted 24 Oct 2023
Neat and tidy; clean and comfortable
Comment from Hotel Management
24 Oct 2023 by Super Hotel Shinagawa Shinbanba., Hotel Management
Thank you very much for staying at Super Hotel Shinagawa Shinbaba.We are very happy to receive your compliments regarding the cleanliness of the hotel.In addition, we will put effort into daily cleaning so that you can have a comfortable stay the next time you visit, and we will welcome you with a wonderful sense of cleanliness.Thank you for taking the time out of your busy schedule to write a review.All of our staff are looking forward to seeing you again.Superhotel Shinagawa-Shimbamba
by A verified traveler
Posted 19 Oct 2023
We stayed in this hotel for one night. It was in a convenient location and had exactly what we needed. Free breakfast was delicious and all the staff was very polite and helpful. Would recommend to everyone!
Comment from Hotel Management
22 Oct 2023 by Super Hotel Shinagawa Shinbanba., Hotel Management
Thank you very much for staying at Super Hotel Shinagawa Shinbaba.We are relieved to hear that you enjoyed the super hotel during your stay.Super Hotel aims to be a healthy and sustainable lifestyle hotel based on the concept of Natural, Organic, Smart.We hope that our guests will have a good night's sleep and depart energetically, with a comfortable room made with natural materials, a natural hot spring that soothes fatigue, and organic ingredients and organic amenities that will keep your body healthy both inside and out.I am very happy to hear that you "recommend it!" We will continue to be a beloved super hotel, encouraged by your kind words.Thank you for taking the time out of your busy schedule to write a review.All of our staff are looking forward to seeing you again.
