Ratings based on 982 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2024
Convenient location with lots of entertainment and dining options. Comfortable rooms and lots of amenities on site such as a Family Mart and Laundry facility:
by A verified traveler
Posted 1 May 2024
Excellent
by A verified traveler
Posted 29 Apr 2024
Love this location. The airport shuttle bus stops right in front of the hotel, and the hotel is connected to the Sunshine City. Lots to shop and eat. The room was spacious for 3 adults with 3 twin beds.
by A verified traveler
Posted 27 Apr 2024
Location is good, just too small.
by A verified traveler
Posted 27 Apr 2024
Insufficient seats at reception. Reception staff seemed unhappy and without smile when checking in.
by A verified traveler
Posted 21 Apr 2024
by A verified traveler
Posted 21 Apr 2024
Very good location which is just about 10min walk to Ikebukuro station, your gateway to Mt Fuji, Yokohama and Kamakura etc. Within the hotel, it has Family mart and direct link to Sunshine city. Airport limousine bus stops right here too! Highly recommended for everyone!
by A verified traveler
Posted 11 Apr 2024
Shopping is super convenient. Bathroom teeny tiny. Breakfast buffet is ample.
by A verified traveler
Posted 9 Apr 2024
The noise is bad! The hotel room cleaning service lost our stuff while they were cleaning. And they did not apologize at all. After they found it, we gave them our address 3 times! And they still ship to a wrong address. Very horrible experience!
by A verified traveler
Posted 8 Apr 2024
Lobby doesn't have enough chairs to sit around. We asked 11:30am late check out but need to pay the extra fee for extra 30 minutes delay. While other hotels we stayed offered 2pm free of charge. AC in room isn't cold enough and not enough hot water to shower. Far away from train station. Overall we will not stay here again.
