Ratings based on 990 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
The hotel it’s self check in (check out )
Comment from Hotel Management
23 Apr 2024 by Sotetsu Fresa Inn Tokyo Roppongi, Hotel Management
Thank you for staying at the Sotetsu Fresa Inn Tokyo Roppongi.We hope you enjoyed your trip.We will continue to pay more attention to our guests and be more attentive to their needs while they are checking in at the check-in counter.We will continue to make every effort to meet your expectations on your next visit.We would like to thank you again for taking time out of your busy schedule to write a review of our hotel.
by A verified traveler
Posted 25 Feb 2024
Large bed compared to other properties. Has VOD for 1000 yen.
Comment from Hotel Management
27 Feb 2024 by Sotetsu Fresa Inn Tokyo-Roppongi, Hotel Management
Thank you for staying at the Sotetsu Fresa Inn Tokyo Roppongi.We hope you enjoyed your trip.We are very pleased to receive your compliments.We will continue to make every effort to meet your expectations on your next stay.Thank you again for taking time out of your busy schedule to write a review of our hotel.Please take care of yourself so that you do not get tired.Sotetsu Fresa Inn Tokyo Roppongi
by A verified traveler
Posted 16 Feb 2024
Room was very small with dust on shelf. We could see only walls of next building from the window.
Comment from Hotel Management
17 Feb 2024 by Sotetsu Fresa Inn Tokyo Roppongi, Hotel Management
Thank you for choosing Sotetsu Fresa Inn Tokyo Roppongi. We are very sorry that the room size did not meet your expectations. We have several other types of rooms available in addition to the one you requested this time. Please feel free to ask the front desk staff for more information. We also apologize for the lack of cleanliness of the rooms. We will take your comments into consideration and make every effort to improve the situation. Thank you very much for taking time out of your busy schedule to write this review. Sotetsu Fresa Inn Tokyo Roppongi
by A verified traveler
Posted 1 Feb 2024
This hotel is at a very convenient location. It is about 3 minutes away from the metro and is also close to a lot of convenience stores and restaurants. The location is also at a very populated area which makes it feel safe to explore at night. The hotel was clean and provided free amenities. They also have an additional (separately charged) service where you can ship your luggage to the airport from the hotel. The front desk service was helpful as well. Overall, I would highly recommend this hotel if you are staying in the Tokyo area.
Comment from Hotel Management
2 Feb 2024 by Sotetsu Fresa Inn Tokyo-Roppongi, Hotel Management
Thank you for staying with us.We are pleased to receive your compliment about our location, cleanliness of the room, amenities and attentiveness of our staff members.We constantly strive to improve the quality of our service even further.Once again,we would like to appreciate for your comment.We look forward to serving you again in the near future.
by A verified traveler
Posted 18 Jan 2024
Very close to the metro and there are plenty of food places and convenience stores nearby as well.
Comment from Hotel Management
18 Jan 2024 by Sotetsu Fresa Inn Tokyo-Roppongi, Hotel Management
Thank you for choosing Sotetsu Fresa Inn Tokyo-Roppongi.We are pleased to receive your compliment about our location.We strive to improve the quality of our service even further. Once again,we would like to appreciate for your comment.We look forward to serving you again in the near future.
by A verified traveler
Posted 17 Jan 2024
small room but clean
Comment from Hotel Management
18 Jan 2024 by Sotetsu Fresa Inn Tokyo-Roppongi, Hotel Management
Thank you for choosing Sotetsu Fresa Inn Tokyo-Roppongi.We are pleased to receive your compliment about our location.Roppongi is widely known for plenty of food places.We constantly strive to improve the quality of our service even further. Once again,we would like to appreciate for your comment.We look forward to serving you again in the near future.
by A verified traveler
Posted 14 Jan 2024
Comment from Hotel Management
16 Jan 2024 by Sotetsu Fresa Inn Tokyo-Roppongi, Hotel Management
Thank you for staying at the Sotetsu Fresa Inn Tokyo Roppongi.We hope you enjoyed your trip.We will continue to make every effort to meet your expectations on your next stay.Thank you again for taking time out of your busy schedule to write a review of our hotel.We sincerely wish you good health.Sotetsu Fresa Inn Tokyo Roppongi
by A verified traveler
Posted 12 Jan 2024
Great location for where you stay the only down side is the size of the room but that’s Japan for you so just be prepare.
Comment from Hotel Management
12 Jan 2024 by 相鉄フレッサイン東京六本木, Hotel Management
Thank you very much for staying with us. Thank you also for your review. We are very sorry that we could not meet your expectations regarding the size of your room. We have several other types of rooms available in addition to the one you have requested this time, and we would be happy to have you try them out if you have the opportunity.
by A verified traveler
Posted 10 Jan 2024
Comment from Hotel Management
11 Jan 2024 by FRONT, Hotel Management
Thank you for choosing Sotetsu Fresa Inn Tokyo Roppongi.Thank you for your review of our hotel.We look forward to welcoming you back to our hotel when the opportunity arises.
by A verified traveler
Posted 5 Jan 2024 on Hotels
Comment from Hotel Management
10 Jan 2024 by Sotetsu Fresa Inn Tokyo-Roppongi, Hotel Management
Thank you for choosing Sotetsu Fresa Inn Tokyo Roppongi. I’m sorry for the inconvenience. We hope that you will visit us again when you have a chance to come to Roppongi.
