Ratings based on 805 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from calgary
Posted 4 May 2024
Great hotel. Friendly staff. Easy access to train stations, food and stores.
by A verified traveler
Posted 14 Apr 2024
Place was small enough for me and had enough places to eat and walk around and enjoy myself for the duration of the stay.
by A verified traveler
Posted 19 Feb 2024
Great little hotel nice friendly staff 10/10 recommended
by A verified traveler
Posted 5 Jan 2024 on Hotels
by A verified traveler
Posted 5 Jan 2024 on Hotels
by A verified traveler
Posted 1 Dec 2023
Excellent hotel, excellent service, excellent location. Just a wonderful hotel in Toyko.
Comment from Hotel Management
1 Dec 2023 by Uditha, Hotel Management
Dear Karlita, We are so happy to hear your valuable feedback. And we are glad you had a great experience with our hotel during your stay. We would love to hear from you again. Thank you. Front Desk
by A verified traveler
Amazing location
Posted 8 Nov 2023 on HotelsThe staff are accommodating. The location is excellent. Close to all the amazing things
Comment from Hotel Management
17 Nov 2023 by Sotetsu Fresa Inn Ochanomizu Jimbocho Front Desk, Hotel Management
Thank you very much for staying at Sotetsu Fresa Inn Ochanomizu Jimbocho.Thank you very much for your kind words of praise.We will do our best to receive even more compliments from our guests.Thank you for taking the time to write about us. We look forward to welcoming you again.
by A verified traveler
Posted 18 Aug 2023
The breakfast is pretty bad, so much so I didn't bother with it for the final two days. Digital check-in also means you have to figure out the room cleaning system by yourself.
by A verified traveler
Posted 9 Jul 2023
I've used this hotel company before and haven't been this disappointed before. The staff were welcoming and kind but the facilities were dust-covered. My AC was spitting dust. There was dust coming from the air purifier. The carpet and behind the TV was dusty. The bathroom had hair on the floor. The bed feel damp and dusty. I won't be using this location again. Jimbocho station is close but difficult to get to from Tokyo station. Ochanomizu station feels like a long walk in the summer heat. The bookstores, food, and 2nd hand shops are the hotel were amazing but I don't think I'd recommend the hotel because of the cleanliness.
Comment from Hotel Management
10 Jul 2023 by Front desk Uditha, Hotel Management
Dear Allysen,We are very sorry to hear that you didn’t have a great experience in our hotel. Our mission is to provide a smooth and pleasant guest experience, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.Thank you very much for taking your valuable time to write feedback.
by A verified traveler
Posted 4 Mar 2023
Friendly staff and such a great location
