Ratings based on 729 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
Every staff member who helped us from checking in to checking out to sending our suitcases to our next location were extremely kind, professional, and patient. The location itself was comfortable and clean. Compared to other budget friendly hotels, our room at Sotetsu had enough space to fit a stroller, two large suitcases, and two carry-ons with room to spare lol. It was also a few minutes walk away from the Tsukiji Market and the shopping district of Ginza. Highly recommend :)
by A verified traveler
Posted 17 Apr 2024
by A verified traveler
Posted 12 Mar 2024
Room was very small, but reasonable since it's Ginze we are talking about. Staff was very nice and helpful.
Comment from Hotel Management
14 Mar 2024 by Sotetsu Fresa Inn Ginza Sanchome, Hotel Management
Thank you very much for staying at Sotetsu Fresa Inn Ginza Sanchome.We have a limited number of comfort double rooms available, so we hope you will consider staying with us again.We look forward to serving you again.
by A verified traveler
Posted 8 Mar 2024
Comment from Hotel Management
24 Mar 2024 by Sotetsu Fresa Inn Ginza Sanchome, Hotel Management
この度は相鉄フレッサイン銀座三丁目にご宿泊頂きましてありがとうございます。また、数あるホテルの中から当ホテルをお選び頂けた事重ねてお礼申し上げます。これからもお客様に喜んでいただけますよう、スタッフ一同一層努力をいたしてまいりますので、今後ともよろしくお願い致します。またのご宿泊をスタッフ一同、心よりお待ちしております。
by A verified traveler
Posted 5 Mar 2024
This hotel is very clean and the employees kind. Only complaint is there is not enough pillows!
Comment from Hotel Management
12 Mar 2024 by Sotetsu Fresa Inn Ginza Sanchome, Hotel Management
Thank you for staying at Sotetsu Fresa Inn Ginza Sanchome.We are glad to hear that you had a comfortable stay during your stay.However, we apologize for any inconvenience caused by the pillows. Due to the limited stock of pillows, we are limiting the number of pillows that can be checked out. Thank you for your understanding.Sotetsu Fresa Inn Ginza Sanchome
by A verified traveler
Posted 22 Jan 2024
Room is small but for the price and the location and breakfast option, this is really great.
by A verified traveler
Posted 19 Jan 2024
This is a very convenient hotel in the Ginza district. It is located on a side street with little traffic and with very little noise. My wife and I stayed at this hotel previously in 2022 and we found it to be an excellent value, so I stayed again for two nights in December 2023 on my next visit to Japan, before moving on to Takamatsu to visit my wife's relatives there. A subway station is only about two blocks from the hotel. Also, a few doors down the street from the hotel is a pork and noodle shop which is worth a visit for an economical and delicious meal.
by A verified traveler
Posted 15 Jan 2024 on Hotels
by A verified traveler
Posted 10 Dec 2023
by A verified traveler
Posted 29 Oct 2023
Room too small, not enough space to open the luggages
