Ratings based on 995 Verified Reviews

3.7 out of 5
74% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 30 Apr 2024
Clean and affordable hotel room with very helpful staff. Located nearby the shinjuku station it was very easy to get around Tokyo, but it was tucked away enough where it never felt too busy.
5 out of 5
by A verified traveler

Posted 26 Apr 2024
Staff was friendly. Room is clean.
3 out of 5
by A verified traveler

Posted 23 Apr 2024
Too small
2 out of 5
by A verified traveler

No temperature control in the room

Posted 10 Jun 2020 on Hotels
I stayed mid-February and it very warm in Japan. The rooms have no ventilation system beyond a dinky fan. When I called to say that the air condition wasn't working, they said there was no air conditioning because it was winter... Yes it's winter but also 70 degrees outside, 60+% humidity, and no windows. Needless to say, it started to smell musty in the room, especially after showering, and it was unbearably hot.
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 24 Feb 2020
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 24 Feb 2020 on Hotels
5 out of 5
by A verified traveler from Princeton, NJ

Posted 20 Feb 2020
This hotel is very close to the train station and the best of Shinjuku. The property also has many restaurants and bars for a variety of local cuisine, right on-site.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 11 Feb 2020 on Hotels
3 out of 5
by A verified traveler

Average, old, inconvenient but discreet.

Posted 5 Feb 2020 on Hotels
Location: not so convenient for sight seeing. This was probably built with the domestic business traveller in mind. Walking to and from the station is time consuming and easy to get lost if you need to use multiple train systems. Annex building situated behind main building with no direct connection, inconvenient in bad weather. Renovation of Annex building: average. Room: appears clean, but not very well maintained. Table was worn down, bedsheets look visibly used. Window was locked and airconditioner unit is not independantly controlled, so ventilation was poor at times. Not enough lights, lighting was too dim. Fridge was barely cold enough at 15°c. Annex Downstairs: coin-op laundry, multiple machines. Waiting space with computers, over priced vending machines, icemaker (bring the bucket from your room) and some seating. Main Downstairs: a mini mall area with restaurants, conbini, shops and a karaoke.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 13 Jan 2020
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