Ratings based on 988 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
the Old gentlemen on the front desk were super helpful and friendly
by A verified traveler
Posted 1 May 2024
Amazing location and friendly staff! I will be recommending this hotel to my friends and family.
by A verified traveler
Posted 28 Apr 2024
Hairs on bed dusty dirty
by A verified traveler
Posted 28 Apr 2024
This proper is righr next to the famous Shibuya crossing.
The nightlife and dining option are massive and great.
Would recommend to anyone who needs a hotel.
by A verified traveler
Posted 27 Apr 2024
Accessibility and security
by A verified traveler
Posted 16 Apr 2024
Rooms are a bit small but nothing beats the location. The hotel is one block away from SHIBUYA crossing, lots of shopping and dining options. Hotel’s restaurant has very good breakfast buffet.
Comment from Hotel Management
22 Apr 2024 by Shibuya Tokyu REI Hotel, Manager, Hotel Management
Thank you for sharing your feedback with us following your recent stay. We're delighted to hear that you enjoyed our delicious breakfast offerings. Our culinary team takes great pride in crafting a variety of tasty options to start your day off right.Regarding your comment about the room size, we apologize if it did not meet your expectations. We understand that space preferences can vary from guest to guest, and we appreciate your understanding in this matter. Should you choose to stay with us again in the future, please don't hesitate to reach out to our team, and we will do our best to accommodate your preferences.Once again, we appreciate your valuable feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay with us.
by A verified traveler
Posted 16 Apr 2024
by A verified traveler
Posted 15 Apr 2024
Great property! Staff are so kind and speak good English which helps the check in process. Clean room and great amenities. Hotel breakfast was delicious and good value for the price. Would definitely recommend!
Comment from Hotel Management
22 Apr 2024 by Shibuya Tokyu REI Hotel, Manager, Hotel Management
Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that you enjoyed your stay and that our amenities, friendly staff, and delicious breakfast made it even more special.At [Hotel Name], we strive to provide our guests with a memorable and comfortable experience, and it's rewarding to know that we succeeded in meeting your expectations. Your kind words about our staff's kindness and helpfulness will be shared with them, as they take great pride in ensuring our guests feel welcomed and valued.We're delighted that you found our breakfast offerings delicious. Our culinary team works hard to deliver a variety of tasty options to satisfy every palate, and it's fantastic to hear that you enjoyed it.We look forward to welcoming you back for another exceptional stay in the future. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.Warm regards,
by A verified traveler
Posted 12 Apr 2024
Only a few blocks from Shibuya Scramble Crossing and even closer to Shibuya Sky. The hotel and staff were nice and I loved the eco options they provided.
Comment from Hotel Management
22 Apr 2024 by Shibuya Tokyu REI Hotel, Manager, Hotel Management
Thank you so much for sharing your experience with us! We are delighted to hear that our hotel staff left such a positive impression on you with their kindness and helpfulness. Ensuring our guests feel welcomed and cared for is our top priority, and it's wonderful to know that our team was able to make your stay memorable.We will be sure to pass along your kind words to our staff members, as they take great pride in providing exceptional service to our guests. Your feedback serves as a great source of motivation for all of us here.We can't wait to welcome you back for another fantastic stay with us. If there's anything we can assist you with in the meantime, please feel free to reach out.Warm regards,
by A verified traveler
Posted 5 Apr 2024
