Ratings based on 25 Verified Reviews
3.4 Room cleanliness
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
It was very spacious for the price and located in a safe and quiet area.
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Randor Residence Tokyo , Hotel Management
Thank you very much for staying with us.We are very honoured that you praised our entire establishment during your stay.We will continue to do our best to assist you in making your stay a memorable one.We look forward to welcoming you to our hotel in the future!
by A verified traveler
Posted 4 Apr 2024
The area is more remote, so more quiet. There is a Lawson store, which we went to everyday. The unit is older but clean and roomy. It had a washing machine but no dryer. On my last day I found out that there is a laundry facility near by, but it was too late.
Comment from Hotel Management
6 Apr 2024 by ランドーホテル 伊藤, Hotel Management
Thank you for choosing our hotel for your recent stay and for taking the time to leave a review. We appreciate your feedback and are thrilled to hear that you had a positive experience overall. Your kind words about our staff and facilities mean a lot to us.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.
by A verified traveler from GINOWAN
Posted 17 Feb 2024
Looks good and cheaper compare to others
Comment from Hotel Management
18 Feb 2024 by Nanako, Hotel Management
Thank you for your stay at our facility.All of our staff members are happy to hear that you were satisfied with our facilities. If you have a chance, please use our facility again.
by A verified traveler
Posted 9 Feb 2024
They need to have better communication when you get a room here. When you get a room here they send you an email with your room number plus the code to get in other than the communication it is a nice room and me and my daughter enjoyed our stay here.
Comment from Hotel Management
18 Feb 2024 by Nanako, Hotel Management
Thank you so much for staying at our facility. We are so happy to receive your wonderful review. We hope you will stay at our facility again if you have the opportunity.Thank you.
by A verified traveler from port charlotte
Posted 29 Jan 2024
Everything was great about the place. I understand we rented an apartment but we needed to clean a lil the place. The biggest inconvenience was that the property doesn’t have a good way to reach management so there no staff in place to do a check in. Most international flights arrive to Haneda very late and there was no one to open and the only way they have to contact is by phone or email. Since as a foreign you can’t get a local sim cad with phone number we end up having to stay the first night on another hotel just to wait for someone to get us the information to get in the apartment.
Comment from Hotel Management
2 Feb 2024 by Randor Hotel Harigaya, Hotel Management
Thank you for your valuable feedback.Thank you for choosing our hotel.We are very sorry for the inconvenience caused to you.We will take your feedback seriously and strive to improve our services in the future.Thank you very much for your kind attention.The entire staff looks forward to welcoming you again.
by A verified traveler
Posted 27 Nov 2023
Comment from Hotel Management
1 Apr 2024 by Randor Residence Tokyo , Hotel Management
Thank you very much for using Landor Hotel. We look forward to seeing you again.
by A verified traveler
Posted 27 Jul 2023
This property was great for a family of 5. The kids had a bedroom and the adults had their own. It was quiet between units, but within the unit you could hear through the walls. It was a great location with a bus stop right in front and multiple train stations within a 20 minute walking distance. The area was very quiet and had multiple grocery and convenience stores within walking distance. I would absolutely stay there again!
Comment from Hotel Management
6 Aug 2023 by ランドーホテル 伊藤, Hotel Management
Thank you for choosing us, and we are glad to hear that you were satisfied with the stay. We hope to see you again too!
by A verified traveler
Posted 4 May 2024
よかった
by A verified traveler
Posted 14 Apr 2024
伝えられていた部屋の暗証番号と実際の暗証番号が異なりとても困惑した。少し清潔感は無いが部屋は広く大人数でも過ごしやすい空間だったのでおすすめ。
Comment from Hotel Management
22 Apr 2024 by Randor Residence Tokyo , Hotel Management
この度はご宿泊いただきまして、誠にありがとうございます。ご滞在に際し、客室の広さをお褒めいただき、大変光栄に存じます。一方で、清掃の不備や暗証番号の伝達で至らない点があり、ご不快の念をお掛け致しましたこと、誠に申し訳なくお詫び申し上げます。大変申し訳ございません。賜りましたご指摘は当ホテル内で周知いたし、きめ細やかなサービスをご提供できますよう改善を行ってまいります。至らぬ私共ではございますが、お客様のお声をもとに施設サービスの改善に努めてまいりますので、相変わらぬご愛顧を賜りますようお願い申し上げます。今後とも、是非当ホテルをご利用くださいましたら幸いでございます。お客様のまたのお越しをお待ちしております。
