Ratings based on 66 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Jose
Posted 2 Apr 2024
A short walk to the subway and Shinjuku Gyoen National Garden. Lots of bars and restaurants close by. The property is quite dated and there was no escalator at the front entrance. Had to carry big suitcases up the stairs.
Comment from Hotel Management
3 Apr 2024 by Pod Select Hotel Shinjuku, Hotel Management
Thank you very much for staying at our hotel and for your valuable feedback.All of our employees will continue to make every effort to improve our services, and we will consider renovating our facilities as necessary.We look forward to welcoming you again.
by A verified traveler
Small Rooms. Hourly rates
Posted 30 Dec 2023 on HotelsRooms are super super tiny. This is an hourly hotel in an unofficial red light district. There is activity going on until the early hours on all days of the week
Comment from Hotel Management
30 Dec 2023 by Pod Select Hotel Shinjuku, Hotel Management
Thank you very much for staying at our hotel and for your valuable feedback.All of our employees will continue to make every effort to improve our services, and we will consider renovating our facilities as necessary.We look forward to welcoming you again.
by A verified traveler
Posted 26 Nov 2023
by A verified traveler
Posted 10 Aug 2023
Rooms are small but very clean and nice! Beds were comfy and I slept very comfortably here!
Comment from Hotel Management
10 Aug 2023 by Pod Select Hotel Shinjuku, Hotel Management
Thank you very much for staying at our hotel and for your valuable feedback.All of our employees will continue to make every effort to improve our services, and we will consider renovating our facilities as necessary.We look forward to welcoming you again.
by A verified traveler
Posted 24 Apr 2023
Just ok property. Very noisy in the back of the building with lots of bars and people on the street. You hear it until past midnight.
Comment from Hotel Management
4 May 2023 by Hotel Management, Hotel Management
Thank you very much for visiting our hotel.We will immediately share your comments within the company and use them to improve our services in the future.please be infomed that we have earplugs for free service at front desk. Truly sorry for the inconvenience has caused during the stay.We look forward to welcoming you back again.
by A verified traveler
Posted 20 Apr 2023 on Hotels
I like the hotel and have stayed there many times over the years, under both new and previous ownership. The rooms are clean but small. If one is used to a smaller Japanese-style hotel, this is fine. The hotel is very close to the tunnel system connecting it to Shinjuku station and the Metro system in addition to restaurants and the park nearby.
Comment from Hotel Management
21 Apr 2023 by Hotel Management, Hotel Management
Dear Valued guest, Thank you very much for staying at our hotel and for your valuable feedback. All of our employees will continue to make every effort to improve our services. We look forward to welcoming you again. Thanks again for your continued support! Pod Select Hotel Shinjuku
by A verified traveler
Posted 12 Apr 2023 on Hotels
Great location, near Shinjuku JR station and a subway stop. Clean and staff are friendly.
There are stairs going up to the property so those with heavy bags may struggle the 10 steps but there is a lift inside.
Comment from Hotel Management
13 Apr 2023 by Pod Select Hotel Shinjuku, Hotel Management
Thank you very much for staying at our hotel and for your valuable feedback.All of our employees will continue to make every effort to improve our services, and we will consider renovating our facilities as necessary.We look forward to welcoming you again.
by A verified traveler
Posted 9 Apr 2023 on Hotels
I've stayed at this hotel many times before the change in name from when it was the Lonestar. Rooms are small and not for everyone, but I am comfortable here. Staff are friendly, and the location is convenient to the tunnel system to the JR Shinjuku station and the Tokyo subway Gyoenmae, 3-chome station.
Comment from Hotel Management
13 Apr 2023 by Pod Select Hotel Shinjuku, Hotel Management
Thank you very much for staying at our hotel and for your valuable feedback.All of our employees will continue to make every effort to improve our services, and we will consider renovating our facilities as necessary.We look forward to welcoming you again.
by A verified traveler
Posted 2 Apr 2023 on Hotels
Comment from Hotel Management
8 Apr 2023 by Hotel Management, Hotel Management
Thank you very much for staying at our hotel and for your valuable feedback. All of our employees will continue to make every effort to improve our services. We look forward to welcoming you again. Pod Select Hotel Shinjuku
by A verified traveler
Posted 12 Dec 2022
Location
Location
Location
Comment from Hotel Management
14 Dec 2022 by ホテルのマネージャー , Hotel Management
Thank you very much for visiting our hotel.We will immediately share your comments within the company and use them to improve our services in the future. We look forward to welcoming you back again.
