Ratings based on 678 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Apr 2024
An OK designery sort of hotel near Ueno Station, the very decorative staff were unable to locate the hotel on a map!
The restaurant was surprisingly good, although they mixed up our order
Comment from Hotel Management
28 Apr 2024 by NOHGA HOTEL UENO TOKYO, Hotel Management
Thank you for taking the time to provide us with feedback regarding your recent stay.We are sorry to hear that we did not exceed your expectations on your most recent visit to our property. We certainly share your valuable comments within team member. Once again, we appreciate that you have taken time to give us the opportunity to review our service.
by A verified traveler
Posted 15 Apr 2024
Room was small but the level 2 area was well appointed and I enjoyed the dining experience and the Nohga Experience Guide which was extremely useful and introduced me to some nice places I wouldn't have otherwise known about.
It made the say and sense of being in the neighbhourhood much stronger.
Comment from Hotel Management
21 Apr 2024 by NOHGA HOTEL UENO TOKYO, Hotel Management
Thank you for choosing NOHGA HOTEL UENO.We are very sorry that the size of your room did not meet your expectations.However, we are glad to hear that you made use of the NOHGA EXPERIENCE GUIDEBOOK and had a wonderful stay.We look forward to welcoming you back at NOHGA HOTEL UENO TOKYO. NOHGA HOTEL UENO TOKYO
by A verified traveler
Posted 10 Apr 2024
Perfect place definitely come back
Comment from Hotel Management
10 Apr 2024 by NOHGA HOTEL UENO TOKYO, Hotel Management
Warm greetings from NOHGA HOTEL UENO TOKYO.Thank you for taking time to review our hotel.We are very delighted to learn that you were satisfied with the location of our hotel. There are famous tourism spots nearby our hotel. Thank you again for your great review. We look forward to welcoming you back again in the future. Best regards,
by A verified traveler from London
Posted 9 Apr 2024
The receptionist was extremely helpful when I had to make an emergency call to my travel insurance. She went out of her way to help me out. All staff were very kind. Room was extremely clean.
Comment from Hotel Management
9 Apr 2024 by NOHGA HOTEL UENO TOKYO, Hotel Management
Thank you for staying at NOHGA HOTEL UENO TOKYO and sharing your experience with us.It’s a pleasure to have you with us and we’re glad our unique take on hospitality has been a perfect fit for your needs.We're thrilled that you found our hotel to be clean and comfortable.There is nothing more like a warm and positive comment to motivate our team member.Please allow us to thank you for your kind words and we look forward to serving you in the future. NOHGA HOTEL UENO TOKYO
by A verified traveler
Posted 4 Apr 2024
Very friendly staff, helpful, and the property is upscale to it's rating.location is great for touring and convenient for daily transportation
Comment from Hotel Management
5 Apr 2024 by NOHGA HOTEL UENO TOKYO, Hotel Management
Thank you very much for staying at NOHGA HOTEL UENO.We appreciate your kind words about our convenient location and friendly staff. We are conveniently located near Ueno Station and close to the airport and central Tokyo. We strive to offer the best value for our guests. We hope you will visit our hotel again when you come to Ueno.We look forward to seeing you again.
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
20 Apr 2024 by NOHGA HOTEL UENO TOKYO, Hotel Management
Thank you very much for staying at NOHGA HOTEL UENO and also thank you very much for taking the time to share your valuable feedback. How was your stay? We hope you had a relaxing stay with us.We will continue to provide comfortable spaces and services unique to NOHGA HOTEL and strive to provide a variety of "experiences" through the hotel.We hope you will visit our hotel again when you come to Ueno. We look forward to seeing you again.
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
15 Apr 2024 by NOHGA HOTEL UENO TOKYO, Hotel Management
Thank you very much for staying at NOHGA HOTEL UENO TOKYO and thank you very much for taking the time to share your valuable feedback.We are very glad to hear that you enjoyed your stay. We try to ensure the best quality service for all of our guests. We will continue to improve our service and facilities that every guest will be comfortable in our hotel.We hope you will visit our hotel again when you come to Japan.We look forward to seeing you again.
by A verified traveler
Posted 16 Mar 2024
Excellent staff and facilities with clean and modern rooms. Very safe and quiet surrounding area and also relatively close to the train station.
Comment from Hotel Management
17 Mar 2024 by NOHGA HOTEL UENO TOKYO, Hotel Management
Thank you for staying at NOHGA HOTEL UENO TOKYO and really appreciate for your valuable comments.We are very glad that your compliments regarding for staff, design and cleanliness of our hotel. Also, We receive many compliments on the easy access to Ueno Station and the airport.We hope you will visit our hotel again when you come to Ueno.We look forward to seeing you again.
by A verified traveler
Posted 15 Mar 2024
It was new and very clean
Comment from Hotel Management
15 Mar 2024 by NOHGA HOTEL UENO TOKYO, Hotel Management
Thank you for staying at NOHGA HOTEL UENO TOKYO and really appreciate for your valuable comments.We're thrilled that you found our hotel to be clean and comfortable.We will continue to improve our service and facilities that every guest will be comfortable in our hotel.We'd love to see you again in the future to share a more positive experience with you.
by A verified traveler
Posted 12 Mar 2024
Stayed here for 4 nights. Got the twin room, and the size is good for two people, a bit more spacious than most Tokyo hotels. it seems like a brand new hotel, going for that minimal modern look. I love the bluetooth bang & olufsen speaker that we can freely use in the room, and the tea amenities feel high end. The free welcome drink is a nice touch. However, some of the design choices of the room feel inconvenient - not much storage space for clothes, the bathroom sink is in the living space, there's no easy place to eat. I feel like the hotel is trying to go for that upscaled, minimal look while sacrificing the core comforts of a hotel room. The staff are super nice and helpful, and the location is super convenient, less than a 5 min walk to the Ginza/Hibiya line.
Comment from Hotel Management
13 Mar 2024 by NOHGA HOTEL UENO TOKYO, Hotel Management
Thank you very much for choosing NOHGA HOTEL UENO. Thank you very much for your valuable feedback.We are very pleased to hear that you enjoyed our room fixtures and services.On the other hand, we are sorry to know that our rooms did not meet your expectations.We have shared your feedback with our team for future improvement.Despite the inconvenience you experienced, we are honored to receive your compliments regarding our location and cleanliness.We hope to have the pleasure of welcoming you back again in the future.NOHGA HOTEL UENO TOKYO
