Ratings based on 949 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
18 May 2024 by Mitsui Garden Hotel Jingugaien Tokyo Premier, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Jingugaiennomori Tokyo Premier.Also, thank you for providing your valuable feedback. Your kind words encourage us greatly.We will make greater effort for your comfortable stay.We are looking forward to welcoming you again on your next opportunity.Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo PremierRooms Department Manager
by A verified traveler
Posted 15 May 2024
Super nice and modern hotel!
Comment from Hotel Management
17 May 2024 by Mitsui Garden Hotel Jingugaien Tokyo Premier, Hotel Management
Thank you for staying with us.We look forward to seeing you again.
by A verified traveler
Posted 10 May 2024
Overall a good stay here. In the middle of everything and connected to a subway which is great. New and stylish hotel. Good breakfast. Had a great sized patio balcony.
What I didn't love. The lighting in the room was not good. The room was small with a very small closet. While the balcony was large, very furniture was out there minus a small rectangular thing. Can't really enjoy it and could have used that extra space and had a proper sized room.
The restaurant was booked out from all lunches and dinners so not very nice to not have an option to eat there minus breakfast.
While it's a nice central area, cabs never new where the hotel was and was a struggle to show them, even with the exact Google map address. Also getting a cab without ordering one seems impossible.
Comment from Hotel Management
11 May 2024 by Rooms Department Manager, Hotel Management
Thank you for choosing to stay with us and for sharing your feedback. We are glad to hear that you enjoyed our convenient location and stylish hotel ambiance, along with the good breakfast. We apologize for any inconvenience you experienced with the lighting in the room and the size of the closet. For future stays, we recommend trying our Superior Corner Twin (30) or Deluxe Twin Room (38) for more space. Regarding the balcony, we appreciate your feedback and will look into providing more furniture for a better experience. We are sorry to hear about the restaurant availability issue; we will review our booking procedures to ensure a smoother dining experience for our guests. We apologize for the inconvenience with taxi services and will work on improving communication with local drivers. Thank you once again for your valuable feedback. Sincerely Yours, Mitsui Garden Hotel Jingugaien Tokyo Premier Room department manager
by A verified traveler
Posted 30 Apr 2024
This is a beautiful hotel with very welcoming staff and excellent rooms! I was staying in a triple room with a balcony, and had a great experience. The room is designed to take advantage of a small space, but my friends and I didn't feel like it was cramped at all. There's also a bakery in the lobby that makes some delicious croissants and other baked goods.
My only note would be that the hotel doesn't have many dining options outside and even the closest konbini is a 5 minute walk away. Besides that, excellent hotel.
Comment from Hotel Management
1 May 2024 by Mitsui Garden Hotel Jingugaien Tokyo Premier , Hotel Management
Thank you for your kind review and for choosing to stay with us. We are delighted to hear that you enjoyed our beautiful hotel, welcoming staff, and excellent rooms, especially the triple room with a balcony. We are glad you found the room design comfortable. Regarding dining options, we regret any inconvenience caused by the proximity of external dining facilities. We hope this didn't significantly impact your overall experience. Should you stay with us again, you might consider our delightful bakery for some delicious treats. Sincerely Yours, Mitsui Garden Hotel Jingugaien Tokyo PremierRoom department manager
by A verified traveler
Posted 28 Apr 2024
If you want to be close to Shinjuku other areas, but not directly in the hustle bustle then this hotel is perfect for you. the red light district is only 15 min away, the train station is right outside the hotel doors you’re able to take a nice walk to Harajuku area as well. The doors close at night you’re only able to enter w your hotel key card. There’s someone there all night they are able to assist! The room is definitely on the larger side with a balcony for an amazing view. Would definitely stay again! Most of our friends stayed directly in Shinjuku, so we had to take Uber/taxi every day to see them but it would be 10-$20 each way which wasn’t bad for us. Check In is at a kiosk takes less than 5 minutes.
Comment from Hotel Management
29 Apr 2024 by Mitsui Garden Hotel Jingugaien Tokyo Premier, Hotel Management
Thank you very much for choosing to stay at Mitsui Garden Hotel Jingu Gaien Tokyo Premier. We sincerely appreciate you taking the time to share your feedback with us. We are delighted to hear your valuable opinions. We are pleased that you enjoyed the convenient location of the hotel and access to nearby tourist attractions. Your kind words regarding security measures, room size, and the view from the balcony are truly appreciated. We are glad that you were satisfied with the smooth check-in process. We look forward to welcoming you back on your next stay.Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo PremierRoom department manager
by A verified traveler
Posted 23 Apr 2024
Fantastic location, well maintained and a very peaceful stay
Comment from Hotel Management
24 Apr 2024 by Mitsui Garden Hotel Jingugaien Tokyo Premier , Hotel Management
We are delighted to hear that you enjoyed our fantastic location and peaceful stay. Your kind words motivate us to maintain our high standards. We look forward to welcoming you back soon.Sincerely Yours,
by A verified traveler from Los Angeles
Posted 22 Apr 2024
The staff at this property was excellent.
When we arrived at check in a little before 2pm the dining room had already closed for lunch. Luckily a staff member recommended a great restaurant within walking distance.
Comment from Hotel Management
23 Apr 2024 by Rooms Department Manager, Hotel Management
Thank you for your positive feedback regarding our excellent staff. We apologize for the dining room closure and appreciate your understanding. We hope you enjoyed the recommended restaurant. Sincerely Mitsui Garden Hotel Jingugaien Tokyo Premier General Manager
by A verified traveler
Posted 22 Apr 2024
Exceptionally clean wonderful Accommodating staff
Comment from Hotel Management
22 Apr 2024 by Mitsui Garden Hotel Jingugaien Tokyo Premier , Hotel Management
Thank you for your kind words about our exceptionally clean hotel and accommodating staff. We are delighted to hear that you had a wonderful experience with us. Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo Premier Room department manager
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Front Office Manager, Hotel Management
Thank you for your stay at Mitsui Garden Hotel Jingugaien Tokyo Premier.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.
by A verified traveler
Posted 21 Apr 2024
Would not recommend. Staff do not interact with you. Very impersonal. Bad location with not much around. Room is designed poorly with limited storage and dark. On site restaurant was overpriced and bad quality. We had to ask for bread 3 times before they brought it. Empty mini fridge. Does not compare well to other 4 star hotels.
Comment from Hotel Management
22 Apr 2024 by Mitsui Garden Hotel Jingugaien Tokyo Premier, Hotel Management
We regret to hear about your experience and apologize for any inconvenience caused. Your feedback is valuable to us, and we will address the issues you raised with our team. If you consider staying with us in the future, we recommend our larger room options for a more comfortable stay. We assure you that your comments will be taken seriously to improve our services. Sincerely Yours, Mitsui Garden Hotel Jingugaien Tokyo PremierRoom department manager
