Ratings based on 224 Verified Reviews
4.6 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Apr 2024
by A verified traveler
Posted 30 Mar 2024
Loved this apartment hotel and the station area
Comment from Hotel Management
31 Mar 2024 by Kario Sasazuka, Hotel Management
Thank you so much for your positive feedback! We're thrilled to hear that you loved our apartment hotel and the surrounding station area. Providing a comfortable and enjoyable experience for our guests is always our top priority.We hope to welcome you back again soon for another fantastic stay. If you have any special requests or need assistance with anything in the future, please don't hesitate to reach out. Thank you once again for choosing to stay with us!
by A verified traveler
Posted 4 Jan 2024 on Hotels
Comment from Hotel Management
9 Jan 2024 by kariosasazuka, Hotel Management
Thank you very much for this wonderful evaluation and feedback! We are glad that our great location was convenient for you. We are also happy to hear that you were satisfied with the staff's service, facilities, and cleanliness. As you mentioned regarding cost performance, it is important that the price and value provided closely match, so we will continue to strive to improve it. We look forward to your next stay. If you have any questions or requests, please let us know.
by A verified traveler
Posted 3 Jan 2024
This apartment was perfect for my family with two teenagers. The beds were very comfortable. It was great having a kitchen to have breakfast and make snacks. Easy train to get anywhere in Tokyo. Added bonus having a washing machine.
Comment from Hotel Management
9 Jan 2024 by kariosasazuka, Hotel Management
Thank you for your wonderful review! We're delighted to hear that the apartment suited the needs of your family, especially with the comfortable beds, kitchen amenities for breakfast and snacks, and the convenience of the nearby train station for easy access around Tokyo. The inclusion of a washing machine is indeed a helpful feature.We appreciate your positive feedback, and we hope to have the pleasure of hosting you and your family again in the future. If you have any specific suggestions or if there's anything we can do to make your next stay even more enjoyable, please feel free to let us know. We look forward to welcoming you back!
by A verified traveler
Posted 26 Dec 2023 on Hotels
Comment from Hotel Management
29 Dec 2023 by kariosasazuka, Hotel Management
Thank you very much for your compliment. We are glad that you were satisfied with our hotel's great location and rooms. We strive to make your stay as comfortable as possible, and please let us know if you have any requests or questions. We look forward to seeing you again.
by A verified traveler
Posted 16 Dec 2023
Generally the property was excellent and well located, our only problem was with the furniture in the apartment we were allocated.
To be honest it was a bit skanky, the fabric arm chair was not used at all as it was covered in suspected dry unidentifiable human secretions.
The couch / futon is well on its way to a similar point, an update of the furniture is desperately required.
Despite this we enjoyed our time in Tokyo and this property was a good place to stay.
Comment from Hotel Management
16 Dec 2023 by kariosasazuka, Hotel Management
Thank you for taking the time to share your feedback. We appreciate your positive comments about the property's general excellence and convenient location. However, we sincerely apologize for the issue you encountered with the furniture in your allocated apartment. Your concerns regarding the condition of the fabric armchair and couch/futon are deeply regrettable.Please be assured that your feedback has been forwarded to the relevant department for immediate attention. We understand the importance of maintaining a comfortable and clean environment for our guests, and we will take steps to address the condition of the furniture promptly.We are glad to hear that, despite this issue, you still enjoyed your time in Tokyo and found the property to be a good place to stay. We value your input, and we will strive to make necessary improvements to enhance the overall guest experience.Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back in the future with an improved experience. Thank you for choosing to stay with us.
by A verified traveler
Posted 12 Dec 2023 on Hotels
Comment from Hotel Management
14 Dec 2023 by Kario Sasazuka, Hotel Management
Thank you very much for using Kario Sasazuka. All of our staff members are very happy to receive your high rating of 10 points.Did you make many wonderful memories?We look forward to seeing you again.
by A verified traveler
Posted 28 Nov 2023
Comment from Hotel Management
19 Dec 2023 by kariosasazuka, Hotel Management
Thank you for taking the time to share your feedback with us. We appreciate your positive comments about the property's excellent location. However, we sincerely apologize for the issues you experienced with the furniture in your allocated apartment. Your concerns about the condition of the fabric armchair and couch/futon are taken seriously, and we will work diligently to address and improve the quality of the furniture in that apartment. We value your feedback, and we're glad to hear that despite these challenges, you still enjoyed your time in Tokyo. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Thank you for choosing our property.
by A verified traveler
Posted 25 Nov 2023
Great location to public transport. Enjoyed our stay and would stay again.
Comment from Hotel Management
29 Nov 2023 by Kario Sasazuka Terrace, Hotel Management
Thank you very much for staying at Kario Sasazuka. Also, thank you for leaving a review. We are glad to hear that you liked the location of our hotel. As you said, there are many shops around the hotel, and it is very close to Shinjuku and Shibuya, which makes many customers happy. Please come visit us again. All the staff are looking forward to seeing you.
by A verified traveler
Posted 17 Nov 2023
Comment from Hotel Management
7 Dec 2023 by kariosasazuka, Hotel Management
お客様へ、ホテルの良いレビュー、ありがとうございます。我々のホテルで滞在を満喫していただけた事にとても感謝しております。またお会いできるのをお待ちしています。
